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October 6: Grand Event Center
8 AM: Registration and Breakfast
9 AM: Welcome and Kickoff
9:15 AM: Realizing Incremental Net Revenue In Outpatient Therapy Many hospital leaders view outpatient physical, occupational, and speech therapy as break-even services necessary for the continuum of care. However, with Medicare Part B therapy spend exceeding $4B annually and a $50B+ total market, these departments have untapped revenue. This session breaks down how to leverage the hospital’s unique advantages to transform therapy from a cost center into a profit center. We will explore specific operational levers to pull, from fixing broken scheduling models to tightening CPT code utilization, to ensure your therapy clinics are contributing to the bottom line. Key Learning Objectives: 1. Identify Missing Revenue: Pinpoint the specific gaps in CPT code utilization and "units per visit" that are currently draining outpatient therapy margins. 2. Optimize Clinical Throughput: Restructure scheduling and staffing models to eliminate idle time and ensure clinician activity aligns with compliant and comprehensive reimbursement. 3. Review Current Authorization Process: Implement a workflow for authorizations to minimize denials and protect net revenue without slowing down patient access. Presented by: Kelly Bucci, Chief Technology Officer – Ripple Health
10:15 AM: Break
10:30 AM: Discharge Planning and the Bottom Line: When Operations Drives the Revenue Cycle Attendees will analyze how discharge-related financial leakage occurs and the strategies hospitals are using to improve patient flow, strengthen revenue cycle outcomes, and protect margin. Presented by: Lindsay A. Joseph, CPA, Co-Founder & CEO, BedConnect
11:30 AM: Lunch and Networking
12:30 PM: Keep Calm and Appeal Like a Lawyer Principles for writing your best appeal - like a lawyer - with a workshop activity at the end. Presented by: Sarah Mendiola, JD, LPN, CPC, CPCO, VP, AR & Denials Management at R1
1:30 PM: Break
1:45 PM: Happy Patients Pay; Delivering a Positive Patient Experience in the Revenue Cycle Train your team in practical steps to quickly improve financial performance and communications at critical moments with patients. Patients now have more choices than ever; although they may not be able to differentiate between adequate and excellent clinical care, they can identify substandard customer service in the billing process and related communications from a hospital or health care provider. One bad patient experience can alienate those patients and potentially lose their future business as well as that of their family and friends. Treating patients with dignity, care and clarity throughout their entire experience generates superior financial results and should be a priority for every staff member. This session will provide you with the knowledge to:
- Understand the financial impact of the patient experience within the revenue cycle with emphasis on Patient Access.
- Communicate effectively with patients & deliver an exceptional customer service experience
- Increase co-pay at the door and correctly gather critical patient demographic information
- “Toolbox” to enable dramatic improvement when communicating with patients
Presented by: Brian Garver, Senior Vice President, KeyBridge Medical Revenue Care
2:30 PM: Optimizing Medicare Bad Debt Reimbursement Writing down unpaid Medicare deductible & coinsurance to the correct transaction code doesn’t guarantee reimbursement under the Medicare Bad Debt program. Many things need to happen correctly upstream to solidify this additional reimbursement you’re owed. Goals of this session include:
- Identify the 5 qualifying MBD categories
- Awareness of the common MBD audit disallowances and how PFS processes impact these disallowances
- Understanding of the importance of collection agency vendor management
Presented by: Amy Z. Duncan, President Collaborative Data, Inc.
3:15 PM: Break
3:30 PM: Revenue Cycle Executive Panel Panel of Ohio Revenue Cycle Executives Discussing some of the top issues of today in healthcare revenue cycle.
4:30 PM: Door Prizes and Closing Remarks |
