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MEMBER SATISFACTION SURVEY

We'd love your feedback. We created this survey to hear all about what's important to you. Take a moment to complete this short survey for your chance to win one of 10 $25 bill credits. As always, we'll stay in touch and keep you posted on this and other news.

Please rate your satisfaction with Eastern Illini on each of the following: 1 is NOT AT ALL SATISFIED, while 10 is VERY SATISFIED.

Providing excellent customer service
Not at all satisfied
Very satisfied
Ability to resolve issues or problems
Not at all satisfied
Very satisfied
Conducting business in a professional manner
Not at all satisfied
Very satisfied
Friendly and courteous employees
Not at all satisfied
Very satisfied
Knowledgeable and competent employees
Not at all satisfied
Very satisfied
Providing valuable programs and services
Not at all satisfied
Very satisfied
Community involvement and support
Not at all satisfied
Very satisfied
Delivering good value for the money
Not at all satisfied
Very satisfied
Providing energy efficiency information
Not at all satisfied
Very satisfied
Supporting renewable energy
Not at all satisfied
Very satisfied
Charging reasonable rates
Not at all satisfied
Very satisfied
Having a minimum of outages
Not at all satisfied
Very satisfied
Restoring power quickly after an outage
Not at all satisfied
Very satisfied
Considering all your experiences, how satisfied overall are you with Eastern Illini? 1 is not at all satisfied, while 10 is very satisfied.
Not at all satisfied
Very satisfied
To what extent has Eastern Illini fallen short of OR exceeded your expectations? 1 is fallen well short, while 10 is more than exceeded.
Fallen well short
More than exceeded
Imagine an ideal utility company. How well do you think Eastern Illini compares? 1 is not very close, while 10 is very close.
Not very close
Very close
If you could choose your electric company, how likely is it that you would choose Eastern Illini again? 1 is very unlikely, while 10 is very likely.
Very unlikely
Very likely
How do you view your relationship with Eastern Illini?

To be eligible to win the $25 bill credit, we need your contact information.

You may skip this question if you prefer to remain anonymous.
FIRST AND LAST NAME
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