Sonicu User Experience and Feedback
1. Is Sonicu easy to use?
Very Challenging
1
2
3
4
5
Super Intuitive
2. What specific areas or aspects do you find challenging or lacking in terms of user-friendliness?
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/500
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3. By order of importance, which features of Sonicu do you find the most beneficial to support your operations?
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1
2
3
4
5
6
Automatic compliance report
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1
2
3
4
5
6
Calibration and validation process
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1
2
3
4
5
6
Customer support and technical assistance
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1
2
3
4
5
6
Easy to use / user-friendly
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1
2
3
4
5
6
Previous data stored in SoniCloud
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1
2
3
4
5
6
Real-time monitoring and alerts/notifications
4. Are there any features of Sonicu that you feel could be improved or that you find less satisfactory?
0
/500
5. Are there any additional features or functionalities that Sonicu could add to help meet your organization's monitoring or compliance requirements
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/500
6. In what specific areas and departments are you using Sonicu?
Commercial Buildings
Food Safety
Healthcare Facilities
Laboratories
Life Sciences
Pharmaceutical
Research Facilities
Server Rooms
Warehouse and Supply Chain Management
Other
0
/250
7. Would any of these monitoring opportunities interest you or help in your work/research?
Light monitoring
Occupancy Monitoring
Indoor Air Quality Monitoring
Electric Current Monitoring
Water/Leak Detection Monitoring
Door Open/Close
Reading Alarm from Other Systems to your Sonicu instance
O2 Monitoring
Vibration Monitoring
HVAC filter monitoring
BAS/BMS Integration Monitoring
8. Has Sonicu proven effective in preventing any instances of temperature-related losses within your organization? If yes, how?
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/500
9. Has Sonicu played a role in helping you secure or retain grant funding for your research or projects? If so, please elaborate on how Sonicu's capabilities have contributed to your funding success.
0
/500
10. Have you ever sought assistance from Sonicu's customer support team? If yes, please share your level of satisfaction with the support you received in terms of promptness, helpfulness, and problem resolution.
Yes, I was highly satisfied.
Yes, I was moderately satisfied.
Yes, I was not satisfied.
No, I have not sought assistance from Sonicu's customer support team.
11. Do you prefer a cloud-based or on-premises server-based solution for temperature monitoring?
Cloud-based solution - for temperature monitoring due to its flexibility, scalability, and ease of access from anywhere with an internet connection.
On-premises server-based solution - for temperature monitoring as it gives me greater control over data security and allows for seamless integration with existing infrastructure.
Hybrid solution - that combines both cloud-based and on-premises server-based elements, leveraging the benefits of both approaches.
It depends on the specific needs and requirements of my organization - needs, resources, and considerations of my organization.
I am not sure/no preference
12. Are you familiar with your primary point of contact at Sonicu? If yes, please provide their name and role within the organization.
0
/500
13. How would you compare your overall experience with Sonicu's service to that of other service providers you work with in terms of reliability, responsiveness, and customer satisfaction?
Much better than other service providers
Somewhat better than other service providers
About the same as other service providers
Somewhat worse than other service providers
Much worse than other service providers
14. How would you characterize the pricing of Sonicu in relation to the value and benefits it provides? Would you consider it at, above, or below market value?
At market value
Above market value
Below market value
Not sure/Not applicable
15. Are there any notable opinions or feedback regarding the system's performance or effectiveness?
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/500
16. How was the buying, onboarding, and deployment process of Sonicu within your organization?
Unsatisfactory
1
2
3
4
5
Satisfactory
17. How much is IT involved in the management and maintenance of the Sonicu System?
Far less than expected
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3
4
5
Far more than expected
18. What is the general perception of Sonicu within your organization?
Lower Range
1
2
3
4
5
Upper Range
19. Please indicate your age range.
18-25
26-35
36-45
46-55
56-65
66+
20. What is your level of education?
High School/GED
Associate's degree
Bachelor's degree
Master's degree
Doctorate or Professional degree
Other
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/250
21. What is your employment status?
Full-Time Employee
Part-Time Employee
Full-Time Intern
Part-Time Intern
Researcher
Other
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/250
22. What is your role?
Administrative Staff
Laboratory Assistant
Laboratory Director
Laboratory Manager
Laboratory Technician
Research Assistant
Research Scientist
Technical Support Staff
Other
0
/250
23. How would you describe your level of decision making in the purchase process?
Budget Holder with Final Authority
Serious Influencer
Influencer but less seniority or experience in field
Not at all involved
Other
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/250
Would you be willing to conduct a 15 minute in-person/virtual interview to provide us more in-depth feedback? If so, please list your email.
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/50
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