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Please Share Your Experience With Us!
Your feedback is critical to our improvement.
Thank you for taking the time to contribute to this short survey. It should only take a few minutes to complete.
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1. With which of the following Westell groups do you typically engage?
In-Building Wireless (IBW)
Intelligent Site Management (ISM)
Communication Network Solutions (CNS)
All
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2. What is your role when interfacing with Westell?
Accounting
Installation, Engineering
Marketing
Operations
Purchasing, Planning
Quality Control, Regulatory, Safety
Sales, Distribution
Shipping, Receiving
Other
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/250
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3. How frequently do you purchase from us?
Weekly
Monthly
Quarterly
Annually
Not Applicable
4. How do we rate on the following attributes?
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Product Quality, Reliability, and Appearance:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Product Features:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Sales Staff:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Understanding Customers' Needs:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Product Education and Training:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Reasonable Lead Times:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Customer Service:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Technical Support:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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Price / Value:
Lower Range
Dissatisfied
Neutral
Satisfied
Delighted
Upper Range
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5. How likely are you to refer a friend or colleague to Westell?
Lower Range
Not Likely
Likely
Definitely
Upper Range
7. Would you like to speak with someone? Please provide your email address or phone number below so that we may reach you.
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/50
8. Let us know how we can improve your experience with us:
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/250
Submit Survey