LTD Bus Stop signage Survey

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Lane Transit District (LTD) is conducting a survey to better understand what information riders find most helpful at bus stops and general stop accessibility. Your feedback will guide improvements to bus stop schedule signs and future stop improvements. Currently, LTD displays the sign shown below at select high-traffic stops.

* How often do you ride LTD buses (not including EmX)?

5-7 days per week

1-5 days per week

1-3 days per month

Several days per year

Rarely or never

* How often do you ride EmX?

5-7 days per week

3-5 days per week

1-3 days per month

Several days per year

Rarely or never

* Which tools do you use to plan your trip? (Check all that apply)

LTD.org

LTD Rider's Guide booklet

Google Maps

Apple Maps

Umo app

Transit app

Schedule signs posted at bus stops

Other

* When you ride the bus, how often do you use the schedule signs posted at stops?

Often or always

Occasionally

Rarely

Never

* How do you use schedule signs posted at bus stops, if you use them? (Check all that apply)

To plan my bus trip

To confirm that I am at the correct stop

To verify that the posted schedule matches the trip I planned online

To check whether the bus is coming soon

I don't use the schedule signs

* If you do not use an online trip planner (like the LTD.org website, Transit app, or Google Maps), why not? (Check all that apply)?

I don't know

I prefer printed schedules

I don't have a smart phone

My smart phone does not have a data plan

Other

Do you agree or disagree with the following statements?

* Posted schedules at bus stops are easy to read and understand.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

* Posted schedules at bus stops have the information I need.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

* When multiple routes serve one stop, I know how to find the information I need.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

* Bus stop schedules are the primary way for me to know when the bus is coming.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

* To be useful for me, bus stop signs must include: (Check all that apply)

Route number(s)

Stop number

Stop name

Estimated time when the bus will reach the stop

Symbol to indicate that the route is modified during inclement weather (snow or ice)

Time when the bus is scheduled to reach the closest “timepoint” stop (“timepoint” refers to a major stop that the bus is scheduled to reach at a specific time)

QR code to access route schedules and real-time bus information

Other

What would make bus stop signs more usable for you as a rider?

0/500

* Do any of the situations listed below make it difficult for you to use a bus stop? (Check all that apply)

A stable, firm and/or slip resistant boarding and deboarding area does not exist

Boarding and deboarding area is too small

The pavement quality of the boarding and deboarding area is in poor condition (heaving/sinking/cracking/trip hazards) and prevents access to bus stop

No connection exists from the transit stop to the adjacent sidewalk

No sidewalk exists near the transit stop

Boarding and deboarding area has a steep slope

Other

If you checked a box above, which stops specifically should be improved for better accessibility?

0/500

* How would you rate the overall accessibility of the bus stop you most recently used (e.g., ease of reaching the stop, pathway conditions, curb ramps)?

Very accessible

Somewhat accessible

Neutral

Somewhat inaccessible

Very inaccessible

* Please explain why and specify the bus stop number or location regarding feedback related to accessibility.

0/500

Thank you for your time. If you would like to participate in future opportunities to provide input, please include your email address or phone number below:

0/250

Submit Survey

Lane Transit District | P.O.Box 7070 | Springfield, OR 97475 US

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