[[trackingImage]]
OMEGA Federal Credit Union 2025 Survey
*
Which branch do you generally visit?
North Hills (Siebert Road)
Wexford (Perry Hwy)
West Penn Hospital
Beaver Avenue
Allegheny General Hospital
Mount Lebanon
I don't visit a branch
*
When you visit a branch or call us was our representative knowledgeable about the services OMEGA offers?
Yes
No
I have not stopped in or called within the last year
*
When you have called OMEGA FCU, were your calls handled properly?
Yes, I was helped quickly
Adequate, neither quickly or slowly
No, I had to wait a long time on hold
No, I was transferred from person to person
Not applicable I do not call OMEGA FCU
*
In general, how satisfied are you with the service you receive at OMEGA Federal Credit Union?
Very Satisfied
Satisfied
Neither satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
*
OMEGA employees are polite and professional
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
*
On a scale of 1 to 10 how likely are you to recommend OMEGA to your family, friends, and colleagues?
Not Likely
1
2
3
4
5
6
7
8
9
10
Very Likely
*
OMEGA employees are committed to helping me
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
*
How has your level of satisfaction changed over the past 12 months?
Increased
Stayed the same
Decreased
*
How long have you been a member of OMEGA FCU?
Less than 1 year
1-5 years
5-10 years
10 years +
*
Have you used our Digital Banking Platform?
Yes
No
If you have used our digital banking platform, how would you rate your satisfaction with our system?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
What would make your digital banking experience more convenient?
0
/50
*
How satisfied are you with the communication that you receive from OMEGA?
Not enough
Just right
Too much
*
How likely are you to consider OMEGA FCU for your lending needs?
OMEGA is always my first choice
I prefer to use another lender
I shop around and compare rates
I do not have lending needs at this time
Any suggestions to improve our in branch service?
0
/50
Please provide your e-mail address to be entered into our drawing for a $250 VISA gift card
0
/50
Submit Survey