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Dennis Malone Aquatics Center

2025 Facility Survey
 

In an effort to better serve pool patrons and improve customer experience, the Dennis Malone Aquatics Center (DMAC) and Bristol's Department of Parks, Recreation, Youth and Community Services invites pool patrons to complete the 2025 Facility Survey.



The survey is 30 questions and takes approximately 5 minutes.

All survey responses are completely anonymous.

Demographic Questions
1. What is your age?
2. What is your Gender Identity? (select all that apply)
3. Please specify your ethnicity (select all that apply).
4. What is your primary language?
5. Do you identify as a person with a disability and/or are you a person with accessibility needs?

General Questions
6. How far do you travel to get to the Dennis Malone Aquatics Center (DMAC)?
7. What do you use the pool for? (Select all that apply)
8. How often do you visit the Dennis Malone Aquatics Center (DMAC) ?
9. What time of day do you prefer to visit the Dennis Malone Aquatic Center (DMAC)?
10. Why did you select the Dennis Malone Aquatics Center (DMAC) for your aquatics needs? (Select all that apply)
11. How did you hear about the Dennis Malone Aquatics Center (DMAC)?
12. Do you have a membership to the Dennis Malone Aquatics Center?
a. If you are a pool member, how satisfied are you with your pool membership?
b. If you are NOT a pool member can you share why?
0/250

Facility Satisfaction

13. How satisfied are you with the following?
a. Cleanliness of locker rooms/changing areas
b. Cleanliness of showers
c. Cleanliness of bathrooms
d. Water Quality
e. Water Temperature
f. Air Quality
g. Parking Lot
h. Hours of Operation
Comments
0/250
14. Are there facility issues or projects you would recommend we address?
0/250
15. Do you feel the facility is accessible and inclusive of your specific needs?
Comments:
0/250
16. Have you experienced any barriers (physical or otherwise) that have prohibited you from accessing the pool or locker-room facilities?
Comments:
0/250

Program Satisfaction

17. How satisfied are you with the following?

If you have not participated in the listed program, please leave it blank.

a. Learn to Swim
b. Splash Team
c. Private Lessons
d. Private Rentals (birthday parties, celebrations)
e. Special Events (Neon Nights, Pooch Plunge, etc.)
f. Water Exercise (Aqua Zumba, Water Walking, etc.)
Comments:
0/250
18. Are there new programs, not currently being offered that you would like to see at the Dennis Malone Aquatics Center?
0/250

Communications
19. Please select your preferred methods of communication for pool closures, schedule changes, new programs and other updates (select all that apply)

20. How satisfied are you with the following?
a. Current levels of communication
b. Timeliness of notifications

Aquatics Staff

21. How satisfied are you with the following?
a. Responsiveness of staff when addressing facility and/or program concerns
b. Quality of program Instructors
22. Do you feel welcomed and greeted by staff when you enter the facility?
Comments:
0/250
23. Do you feel welcomed and greeted by staff when you call the facility?
Comments:
0/250
24. Do you feel staff are knowledgeable and able to answer questions you have regarding the facility and programs?
Comments:
0/250
25. Do you feel lifeguard staff are attentive to the pool and patron safety while on duty?
26. Do you feel safe and comfortable in the pool and around the water?
27. Do you feel that a pool supervisor is visible and available should you need anything?
Comments:
0/250

Overall
28. How would you rate your OVERALL satisfaction with the Dennis Malone Aquatics Center?
29. Would you recommend the Dennis Malone Aquatics Center to a friend?
30. Please share any other feedback that you would like us to know.
0/500
Submit Survey
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