| Thank you for taking the time to participate in this survey. Your feedback will provide valuable direction to improving passengers' airport experience with a focus on creating a welcoming and inclusive environment for all travellers.
The survey may take approximately 10-30 minutes to complete. |
For the rest of the questions in this survey, we would like you to think about the last time you took a flight to and/or from the Sault Ste. Marie Airport. |
Still thinking about the last time you took a flight from the Sault Ste. Marie Airport, all things considered, how would you rate your overall experience on a scale of 1-10?
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How satisfied or dissatisfied were you with the following aspects of getting to and leaving the Sault Ste. Marie Airport when it comes to your most recent flight on a scale of 1-10? |
Experience with the drop-off area (where you are dropped off by private vehicle, taxi, ride share etc.)
Extremely dissatisfied
Extremely satisfied
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Experience with the pick-up area (where you are picked up by private vehicle, taxi, ride share etc.)
Extremely dissatisfied
Extremely satisfied
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Parking areas being easy to use and navigate (clear where to go/how to park, proximity to terminal etc.)
Extremely dissatisfied
Extremely satisfied
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Availability of parking that was appropriate for your vehicle
Extremely dissatisfied
Extremely satisfied
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Driving into the airport overall (signage makes it clear where to go, traffic flows smoothly etc.)
Extremely dissatisfied
Extremely satisfied
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All things considered, how would you rate your experience with getting to and from the Sault Ste. Marie Airport?
Extremely dissatisfied
Extremely satisfied
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How satisfied or dissatisfied were you with the following aspects of checking in and dealing with any checked baggage at the Sault Ste. Marie Airport on your most recent flight on a scale of 1-10? |
Ease of getting your baggage at the carousel area
Extremely dissatisfied
Extremely satisfied
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Speed of getting your checked baggage at the carousel after your flight to the Sault Ste. Marie Airport
Extremely dissatisfied
Extremely satisfied
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Finding the check-in area at the airport
Extremely dissatisfied
Extremely satisfied
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Service/experience with check-in staff
Extremely dissatisfied
Extremely satisfied
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Waiting time at the check-in desk
Extremely dissatisfied
Extremely satisfied
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Overall experience with dropping off checked baggage before your flight from the Sault Ste. Marie Airport
Extremely dissatisfied
Extremely satisfied
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All things considered, how would you rate your experience checking in and dealing with your baggage at the Sault Ste. Marie Airport?
Extremely dissatisfied
Extremely satisfied
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How satisfied or dissatisfied were you with the following aspects of checking in an dealing with any checked mobility aids at the Sault Ste. Marie Airport when it comes to your most recent flight on a scale of 1-10? |
Speed of getting your mobility aid after your flight to the Sault Ste. Marie Airport
Extremely dissatisfied
Extremely satisfied
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Overall experience with dropping off your mobility aid before your flight from the Sault Ste. Marie Airport
Extremely dissatisfied
Extremely satisfied
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Ease of getting your mobility aid
Extremely dissatisfied
Extremely satisfied
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All things considered, how was your experience with checking and picking up your mobility aid at the Sault Ste. Marie Airport?
Extremely dissatisfied
Extremely satisfied
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How satisfied or dissatisfied were you with the following aspects of security at the Sault Ste. Marie Airport when it comes to your most recent flight on a scale of 1-10? |
Service/experience with the staff at Security Screening
Extremely dissatisfied
Extremely satisfied
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Process of going through Security Screening overall (well organized, efficient, consistent, clear what you needed to do etc.)
Extremely dissatisfied
Extremely satisfied
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Waiting time at Security Screening
Extremely dissatisfied
Extremely satisfied
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All things considered, how was your experience with security at the Sault Ste. Marie Airport?
Extremely dissatisfied
Extremely satisfied
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How satisfied or dissatisfied were you with the following aspects of dining at the Sault Ste. Marie Airport when it comes to your most recent flight on a scale of 1-10? |
Value for cost
Extremely dissatisfied
Extremely satisfied
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Service with staff at restaurant
Extremely dissatisfied
Extremely satisfied
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Accessibility of food and beverage areas (e.g. easy to navigate, accessible seating, etc.)
Extremely dissatisfied
Extremely satisfied
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All things considered, how was your experience with dining at the Sault Ste. Marie Airport?
Extremely dissatisfied
Extremely satisfied
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How satisfied or dissatisfied were you with the following aspects of being in the airport terminal building at the Sault Ste. Marie Airport when it comes to your most recent flight on a scale of 1-10? |
Location of washrooms/ toilets (easy to find)
Extremely dissatisfied
Extremely satisfied
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Finding your way in the airport overall
Extremely dissatisfied
Extremely satisfied
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Accessibility of washrooms/toilets
Extremely dissatisfied
Extremely satisfied
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Availability of staff throughout the airport when you need them
Extremely dissatisfied
Extremely satisfied
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When you need information in the airport you can find it (signage, service counters, etc.)
Extremely dissatisfied
Extremely satisfied
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Availability of baggage carts
Extremely dissatisfied
Extremely satisfied
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Seating throughout the terminal building (enough seating, accessible seating, etc.)
Extremely dissatisfied
Extremely satisfied
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Wi-Fi/ Internet access
Extremely dissatisfied
Extremely satisfied
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Attitude of staff throughout the airport (courteous, friendly, empathetic, etc.)
Extremely dissatisfied
Extremely satisfied
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Ability of staff throughout the airport to help (knowledgeable, well trained, willing to help, able to identify those needing additional assistance, etc.)
Extremely dissatisfied
Extremely satisfied
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Overall atmosphere of airport (clean, good lighting, sound, scent, comfortable temperature, etc.)
Extremely dissatisfied
Extremely satisfied
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Considering all factors above( services, information, navigation etc.) how would you rate your experience at the Sault Ste. Marie Airport during your most recent flight?
Extremely dissatisfied
Extremely satisfied
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* Overall, how would you rate the Sault Ste. Marie Airport in terms of being accessible for you on a scale of 1-10?
Extremely dissatisfied
Extremely satisfied
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The Sault Ste. Marie Airport offers a number of services to complement what the airlines are providing to ensure that the airport is accessible for everyone. Which of the following services have you heard of, and which have you used in the past 3 years? |
What suggestions do you have to improve accessibility at the Sault Ste. Marie Airport? Please share any identifying barriers. Type your answer below and be as descriptive as possible
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To be entered into the draw to win one of four Hogan's Homestead Gift Cards of $50 each, please provide your contact details. Your information will be kept confidential and will not be used for any other purpose. Optional. If you do not wish to be entered into the draw, click next to finish the survey. Please leave your first name, last name, and email.
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