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Main Location - 711 Union Blvd Totowa, NJ

Newark - 186 W Market St. Newark, NJ

Elmwood Park - 444 Mola Blvd. Elm. Park, NJ

Tell Us About Your

Call Center Experience

Dear Members,

It is North Jersey FCU's duty to bring the best experience possible to our members.

Your feedback is greatly appreciated and important for making improvements that will positively benefit all of our members.

We are so grateful for your willingness to complete our survey below. All Sweepstakes members will enter for a chance to win a $250.00 gift card

Please complete the survey in it's entirety to guarantee participation in our raffle drawing. The winner will be announced on April 30th, 2023 and will be contacted via the email address included in the form. 

Sincerely, The NJFCU Team

*Survey participants must be members of North Jersey Federal Credit Union. All completed surveys allow for the chance to be entered into a drawing for a $250.00 gift card. Survey participants can complete a survey more than once; this will not better a participant’s chances of winning the raffle. Survey participants can only win the raffle drawing one-time per quarter. Raffle winner will be announced on 04/30/23. Raffle winners will be contacted by the email they provided in the survey.

Thank you for taking the time to complete our member survey. We estimate this survey will take approximately 5-10 minutes. Please answer the survey honestly as we aim to capture a better understanding of our member's thoughts behind our NJFCU locations, service, and more!

Start here!

NJFCU Member Information - Section 1 of 4

* Please provide your First Name:
* Please provide your Last Name:
Please provide your North Jersey FCU Member ID number:

Call Center Engagement - Section 2 of 4

Rather than visiting your local NJFCU branch location, our Call Center department is available:

Monday - Thursday (8:00am - 5:00pm)

Friday (8:00am - 6:00pm)

Saturday (9:00am - 2:00pm)

* How satisfied are you with the efficiency of the customer service response you received?
Not satisfied
Very satisfied
* Could you reach the proper representative during your last contact with our Call Center?
* During the last contact with our Call Center, did you receive assistance with alternatives for reaching the proper department needed for help?
* During the last contact with our Call Center, which of the following was suggested?
* Did you request Spanish-speaking representation?

Call Center Timeliness - Section 3 of 4

We'd love your feedback. We created this survey to hear all about what's important to you.

* During the last contact with our Call Center, about how long did you wait for your call to be answered?
* During your last contact with our Call Center, were you informed that you would receive a call back?
* If yes, approximately how long did it take for a representative to give you a call back?
* At any point of the conversation, were you placed on a brief hold?
* If yes, please tell us how long you were placed on a hold:
* If you requested Spanish-speaking represenatation, how long did you wait to speak with them?

Tell Us How We Did - Section 4 of 4

* On a scale from 1 to 5, please rate the level of courtesy experienced during the last contact with our Call Center.
Not very courteous
Very courteous
* During the last contact with our Call Center, how well did the Call Center representative articulate their response so that it was easy to grasp/interpret the solution?
* How many times did you contact the Call Center to resolve a prior matter?
* How likely are you to contact our Call Center?
Not likely
Very likely
* Please tell us how we can improve your next Call Center experience.
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