TSBE_Logo_Horizontal_Small.jpg

2022 CUSTOMER SERVICE SURVEY

Hello! You have been randomly selected to complete a short survey. Your participation in this survey is vital to the TSBPE's ongoing efforts to improve its services. Please complete the survey at your earliest convenience; the final question includes space for comments. Thanks very much for your help!

* Are you currently licensed or registered with the Texas State Board of Plumbing Examiners?
* What is your current role in the plumbing industry?
0/250
* What was the purpose of your most recent contact with the Board?
0/250

Overall

* Overall, I am satisfied with the services I received and my experience with TSBPE.
Strongly Disagree
Strongly Agree

Communication

* My telephone call, email or letter was routed to the proper person.
Strongly Disagree
Strongly Agree
* I was given a clear explanation about services available to me.
Strongly Disagree
Strongly Agree
* I received the proper information for the services I needed.
Strongly Disagree
Strongly Agree

Complaint Process

I know how to file a complaint with the agency.
Strongly Disagree
Strongly Agree
If I have a legitimate complaint, I believe it would be addressed in a reasonable manner.
Strongly Disagree
Strongly Agree

Timeliness of Service

My telephone, letter, or email inquiry was answered in a reasonable amount of time.
Strongly Disagree
Strongly Agree
The time I waited to receive services or for my concern to be addressed was reasonable.
Strongly Disagree
Strongly Agree

Website

* Do you have stable access to the internet either at home or your office?
The TSBPE website is easy to use and well organized.
Strongly Disagree
Strongly Agree
The information on the TSBPE website is accurate.
Strongly Disagree
Strongly Agree
I was able to find contact information on the TSBPE website.
Strongly Disagree
Strongly Agree

Staff

The staff members are courteous, knowledgeable, and demonstrated willingness to assist.
Strongly Disagree
Strongly Agree
Have the TSBPE staff members you've spoken to always clearly identified themselves by name?

Facility

The TSBPE's office is conveniently located.
Strongly Disagree
Strongly Agree
The TSBPE's facility is clean and orderly.
Strongly Disagree
Strongly Agree
The TSBPE's hours of operation are reasonable.
Strongly Disagree
Strongly Agree
* Are you aware that the TSBPE will soon be opening a new testing facility in Waco?
* Where would you like to see a third TSBPE testing facility?

Printed Info

* I have received printed information (brochures, handouts, instructions) from the TSBPE.
Strongly Disagree
Strongly Agree
The printed information was clear, understandable, and accurate.
Strongly Disagree
Strongly Agree

Email

* Are you aware that the TSBPE sends a lot of information, including renewal reminders, via email?
* Do you know how to update your email address with the TSBPE so that you will always receive email communications?
Please comment on any issues you have marked "disagree" or "strongly disagree" and any other issues that would help the TSBPE serve you better. Positive feedback is also appreciated.
0/250