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2025-26 Member Satisfaction Survey


Providing excellent customer service is one of our top priorities, but we need your help to identify ways to improve and exceed your expectations. Please fill out this short survey for a chance to win a $100 bill credit.


* Please enter your account number or service address.
0/50
* Consider all your experiences to date with Southern Rivers Energy. Using a 10-point scale where "1" is "very dissatisfied" and "10" is "very satisfied," how satisfied are you with Southern Rivers Energy?
Very Dissatisfied
Very Satisfied
* Considering all of your expectations, to what extent has Southern Rivers Energy fallen short of or exceeded your expectations? Using a 10-point scale where "1" means "fallen short of expectations" and "10" means "exceeded expectations," please tell us how we have met your expectations.
Fallen Short of Your Expectations
Exceeded Your Expectations
* Forget Southern Rivers Energy for a moment. Imagine an ideal utility company. How well do you think Southern Rivers Energy compares to an ideal utility company? Please use a 10-point scale where "1" means "not very close to ideal" and "10" means "very close to ideal."
Not Very Close to the Ideal
Very Close to the Ideal
* Imagine that you could choose from among more than one utility company. How likely are you to choose Southern Rivers Energy? Please use a 10-point scale where "1" means "very unlikely" and "10" means "very likely."
Very Unlikely
Very Likely
How long have you received electric service from Southern Rivers Energy?
0/50
Please share any additional comments or concerns, and thank you for participating!
0/500
Submit Survey
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