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Dear Rotary Club of Dunwoody Members, 


To gain a deeper understanding of our Members satisfaction levels and needs, we have developed this online Voice of the Customer survey. The survey is anonymous and takes 10-15 minutes to complete. Questions with red stars (*) require a response. Your responses will help ensure your voice is heard and guide us in our planning.  Please complete the survey by January 17, 2025.  Thank you for cooperation and input.


Sincerely,


Dr. Louise S. Barden

President

Rotary Club of Dunwoody

Member Demographics
* I have been a member of the Rotary Club of Dunwoody for how many years.
* Describe your current working status.
* Where do you live?
* If you're working, where do you work?
* How would you describe how you mostly participate in the Club?

Member Experience
* Overall, how satisfied are you with the Club?
* Overall, how satisfied are you with Rotary in general?
* I feel warmly welcomed when I attend my Club meetings.
* Where would you prefer to hold the weekly Club meetings?
* I feel safe and comfortable at Club activities.
* I feel well-informed about my Club's activities and plans.
* I feel that my Club's leadership listens to me.
* I have ample opportunities for leadership within the Club.
* The Club provides sufficient opportunities for personal growth.
* I feel my skills and expertise are valued within the Club.
* I actively participate in Club projects and activities.
* I will remain a member of the Club for the next couple of years.
* I would recommend that others join the Club.
Please provide any additional comments.
0/250

Strengths and Weaknesses
* The Club members' overall commitment to service.
* The Club's overall atmosphere of welcoming members.
* The Club's approach to onboarding and integrating new members.
* The Club's ability to promote fellowship among its members.
* The Club's meeting schedule and venue.
* The quality of the Club's speakers / programs.
* The Club's ability to raise funds for charitable giving (i.e., Polio Plus, Rotary Foundation).
* The effectiveness of the Club's projects in the community.
* The Club's reputation in the community.
* Please rank in order of importance (1-4) the Strategic Priorities below. Note, these were from 2018.
* Please indicate where you feel the Club should spend its time and resources for projects?
* The Club's Charitable Fund has a current balance of approx. $350,000. To partially fund our annual projects ranging from $55,000 to $80,000, we draw 5% from the Charitable Fund each year (~$15,000). Please tell us how you feel about this budget allocation.
* Please rank the following activities in order of importance to you.

Member Experience
What do you enjoy MOST about being a member of the Club?
0/250
What do you enjoy LEAST about being a member of the Club (aside from the Friday morning venue and food)?
0/250
What aspects of the Club would you like to see improved? Possible areas include: local community programs, international, social networking, and business connections.
0/250
Please list and specific projects or initiatives you’d like to see the Club undertake?
0/250

How well we Plan, Implement and Sustain Projects / Activities
* Are there champions within the Club for projects and activities?
* Do the leaders provide the time, passion and focus needed for the Club's projects and activities to happen?
* Have the reasons / rationale for these projects and activities been clearly articulated?
* Could you explain the reason and why you support the Club's projects and activities?
* Are the desired outcomes from the projects and activities clear?
* Could you explain how the outcomes will impact the community?
* Have the Club's key stakeholders been identified and actions taken to gain their strong commitment to the projects and activities?
* Are the Club's key stakeholder actions of commitment visible to all concerned?
* Have Community's key stakeholders been identified and actions taken to gain their strong commitment to the projects and activities?
* Are the Community's key stakeholder actions of commitment visible to all concerned?
* Have standard policies and processes for projects and activities (i.e., reimbursement, requesting a grant) been developed?
* Do you have a My Rotary account?
* Are you able to navigate the websites to find information you need about the Club and District?
* Are there appropriate resources (subject matter experts) to help you understand how to use the systems and technology (i.e., my Rotary Account, District and Rotary International websites)?
* Are the Club's projects identified, evaluated and prioritized using a framework that aligns with the Club's goals?
* Are the projects and grants actively managed throughout the lifecycle (planning, draft, authorization, submission, approval completion, evaluation and reporting)?
* Once a project has started, is it sustained and repeatable?
* Are key outcomes of the projects / activities shared within the Club and the community stakeholders to consistently reinforce the value of the projects / activities?
* Have meaningful Key Performance Indicators (KPIs) been established to measure progress of the projects / activities?
* Are individuals held accountable for meeting the targets of the projects / activities and the progress toward them?
* Are all management practices (committee members, training support, communications, resources) aligned to complement and reinforce the projects / activities?
* Are accomplishments / milestones celebrated and Club & community stakeholders recognized for achievements?
Please list and specific projects or initiatives you’d like to see the Club undertake?
0/250

Thank you for completing the survey!
Submit Survey

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