[[trackingImage]]

City of Boston Credit Union – Member Service Experience Survey 

Thank you for being a member of City of Boston Credit Union. This short survey helps us understand what’s working well and where we can improve. Your responses are confidential and will be used to enhance our service.

Section 1 - General Information
* How did you interact with us most recently?
* What was the main reason for your visit/contact?
* How easy was it to get what you needed?
Very difficult
Very easy
* Did we resolve your request in the first interaction?
 

Service Quality (please rate the following)
* Courtesy and professionalism
Poor
Excellent
* Knowledge/ability to answer questions
Poor
Excellent
* Speed/timeliness of service
Poor
Excellent
* Clarity of communication (explained options/next steps)
Poor
Excellent
* Privacy and feeling of security
Poor
Excellent
* Overall satisfaction
Poor
Excellent
* How likely are you to recommend City of Boston Credit Union to a friend or coworker?
Not at all likely
Extremely likely
* Which products do you currently use with us? (Select all that apply)
What is one thing we did well in your most recent interaction?
0/250
If you could change one thing about your experience with CBCU, what would it be- and why?
0/250
Was there any point where you felt "stuck" or frustrated (wait time, handoffs, forms, unclear steps, etc.)?
0/250
Is there any employee you would like to recognize as providing excellent service?
0/250
Anything else you want leadership to know?
0/250
Submit Survey

City of Boston Credit Union | 455 West Broadway | Boston, MA 02127 US

Constant Contact Data Notice