MidPenn Client Survey

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1. How did you hear about MidPenn Legal Services?

Friend or Family

Court or Courthouse Staff

Another Agency or Service Provider

Internet Search

Community Event

Other

2. Did you have trouble getting in touch with us to make an appointment?

Yes

If yes to Question 2, what was the difficulty?

Phone line was busy

Long wait time

Did not receive a call back

Confusing phone system

Difficulty with online intake

Other

If you selected other, please explain

0/250

3. In which county did you need help?

Adams

Bedford

Berks

Blair

Centre

Clearfield

Cumberland

Dauphin

Franklin

Fulton

Huntingdon

Juniata

Lancaster

Lebanon

Mifflin

Perry

Schuylkill

York

4. What was the name of the staff person who helped you?

0/50

5. What was your legal problem?

Family (custody, divorce)

Protection from Abuse

Housing (eviction, landlord issues, repairs)

Consumer or debt

Public Benefits

Employment

Elder Law

Other

If you selected other, please explain.

0/250

6. Were you treated with dignity and respect?

Yes

7. Did we explain the options for your case and give you the pros and cons of each one?

Yes

8. Were you satisfied with the help you received?

Yes

9. Would you recommend our services to someone else?

Yes

Why or why not?

The staff were helpful.

I received the help I needed.

The process was easy.

It took too long.

I did not get the help I needed.

I had trouble contacting the office.

Other

If you selected other, please explain.

0/500

10. After receiving our help, do you feel more aware of local support services (legal help, food banks, housing and financial assistance, etc.)?

Yes

Not sure

11. Please provide any additional information about your experience?

0/500

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MidPenn Legal Services | 100 North Cameron Street Suite 401 West | Harrisburg, PA 17101 US

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