40th Anniversary Customer Service Survey

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As TowMate celebrates its 40th year in business, we would like to extend our sincere gratitude to you for being a valued part of our journey. Your feedback plays a crucial role in helping us continually improve and provide the best possible service. We kindly ask that you take a few moments to share your thoughts with us...

Your feedback is greatly appreciated!

* How long have you been a customer of TowMate

Less than 1 year

1-5 years

6-10 year

11-20 years

20+ years

* Have you ever interacted with our customer service team during a challenging situation? If so, how satisfied were you with the resolution?

Yes, Very Satisfied

Yes, satisfied

Yes, somewhat satisfied

Yes, not satisfied

No, I've not had to contact customer service

* How would you rate the professionalism and knowledge of our customer service team?

Excellent

Good

Fair

Poor

* How would you rate the responsiveness of our customer service team when addressing your inquiries or concerns?

Very Quick

Reasonably Quick

Took Longer Than Expected

Not Responsive

* On a scale of 1 to 10, how satisfied are you with the overall customer service you’ve received from us over the years?

Very Dissatisfied

Very Satisfied

* How likely are you to recommend TowMate to a friend or colleague based on your customer service experiences?

Definitely, already have

Probably

Not sure

Probably not

Definitely not

* On a scale of 1 to 10, how likely are you to continue doing business with us in the years ahead?

Very Unlikely

Very Likely

* In celebration of our 40th anniversary, is there anything special you think we should focus on to improve our service or make your experience even better?

0/250

* Is there anything else you would like to share with us to help us serve you better?

0/250

* Do you give permission to TowMate to share your first name, comments, feedback, testimonial on the TowMate website and/or TowMate social media ?

Yes

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TowMate® | 15704 AR-12 | Rogers, AR 72756 US

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