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Thank you for completing the 2026 Member Satisfaction Survey. Your feedback helps us improve member offerings and support for Nueces Electric Cooperative members. Please circle, highlight, or check mark your answers.
* What county is your NEC service in?
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How long have you had service with NEC?
What service would you like to see NEC provide that we do not already provide. Select all that apply.
* Please consider all your experiences to date with NEC. Using a 10-point scale on which 1 means “very dissatisfied” and 10 means “very satisfied”. How satisfied are you with Nueces Electric Cooperative?
Very Dissatisfied
Very Satisfied
* Using a 10-point scale on which 1 means “falls short of your expectations” and 10 means “exceeds your expectations”, to what extent has NEC fallen short of or exceeded your expectations?
Falls short of your expectations
Exceeds your expectations
* Imagine an ideal utility company. How well do you think NEC compares with that ideal utility company? Using a 10-point scale on which 1 means “not very close to the ideal” and 10 means “very close to the ideal,” how close to ideal is Nueces Electric Cooperative?
Not very close to the ideal
Very close to the ideal
* Assume that you could choose from among more than one utility delivery company. The next time you are going to choose a utility company, for instance if you purchase a new property, how likely is it that you would want it to be NEC? Using a 10-point scale on which 1 means “very unlikely” and 10 means “very likely,” how likely is it that it would be Nueces Electric Cooperative again?
Very Unlikely
Very Likely
* Using a 10-point scale, on which 1 means “not willing” and 10 means “very willing”. How willing would you be to let NEC manage your electric water heater for a few minutes each hour during peak demand periods (summer/winter) to help hold down your electric rates?
Not Willing
Very Willing
* Using a 10-point scale, on which 1 means “not willing” and 10 means “very willing”. How willing would you be to let NEC manage your central heating/cooling system for a few minutes each hour during peak demand periods (summer/winter) to help hold down your electricity rates?
Very Unlikely
Highly Likely
* Using a 10-point scale, on which 1 means “very unlikely” and 10 means “highly likely”, how likely is it that your current or next car could be an electric vehicle?
Very Unlikely
Highly Likely

Using a 5-point scale on which 1 means “well below average” and 5 means “well above average,” how does NEC rate on the following attributes?
Provides reliable service
Well Below Average
Well Above Average
Delivers good value for the money
Well Below Average
Well Above Average
Is responsive to needs
Well Below Average
Well Above Average
Looks out for your best interests
Well Below Average
Well Above Average
Cares about its members
Well Below Average
Well Above Average
Is a name you can trust
Well Below Average
Well Above Average
Provides good outage response
Well Below Average
Well Above Average
Provides good customer service
Well Below Average
Well Above Average
Provides stable rates at lowest possible cost
Well Below Average
Well Above Average
Convenience of paying bill
Well Below Average
Well Above Average
Easy walk in and phone access
Well Below Average
Well Above Average
Is concerned about the environment
Well Below Average
Well Above Average
Has easy to understand bills
Well Below Average
Well Above Average
Supports our community
Well Below Average
Well Above Average
* Using a 10-point scale, on which 1 means “very dissatisfied” and 10 means “very satisfied”, how would you rate your level of satisfaction with communications from NEC (bill inserts, e-mails, Texas Co-op Power Magazine, website, social media, etc.)?
Very Dissatisfied
Very Satisfied
* What content would you like to see more of? Select all that apply.
OPTIONAL: Please indicate your gender.
OPTIONAL: Please indicate your age group.
Please share any suggestions you have for improving your service and membership with NEC.
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