Veteran Services Experience Survey

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Veteran & Military-Affiliated Student Experience Survey

Your Voice Matters! At Lone Star College, we are committed to supporting veterans, service members, and military-affiliated students throughout their educational journey. This short survey will help us better understand your experiences, identify barriers that may impact your success, and improve the services, resources, and communication we provide.

Your feedback will directly help us make informed decisions about advising, benefits support, website resources, and student engagement opportunities.

Survey Length: Approximately 3-5 minutes

Thank you for sharing your experience and helping us better serve our military-connected student community.

* 1. What best describes you? (Select one)

Veteran

Active Duty

National Guard

Reserve

Military Spouse

Military Dependent/Child

Other

* 2. What could make it difficult for you to stay enrolled or complete your program? (Select all that apply)

Financial challenges

Work schedule conflicts

Childcare responsibilities

Health or wellness concerns

Academic challenges

Military or VA benefit delays

Transportation issues

Difficulty navigating college processes

Lack of support or guidance

Other

* 3. What would help you be more successful as a student? (Select all that apply)

Easier access to benefits information

Faster service and response times

More flexible advising options

Clearer college processes

More communication about available resources

Financial support resources

Career and employment assistance

More opportunities to connect with other military-affiliated students

Other

* 4. When you need assistance, who do you contact first?

Veteran Services Office

Academic Advisor

Faculty Member

College Website

Friend/Classmate

Other

* 5. What prevents you from getting help when you need it? (Select all that apply)

Time constraints

Work schedule

Family responsibilities

Not knowing who to contact

Unclear processes or requirements

Long wait times

I usually have no difficulty getting help

Other

* 6. What information do you most often look for on the Veteran Services website? (Select up to 3)

Benefit certification information

Required forms and documents

Enrollment requirements

Contact information

Advising information

Important deadlines

Financial resources

Events and opportunities

Training/ How-To Videos

Other

* 7. How can we improve the Veteran Services website?

0/500

* 8. What times would you be most likely to use virtual advising? (Select all that apply)

Morning

Midday

Afternoon

Evening

Weekend

* 9. How do you prefer to receive important updates from Lone Star College? (Select all that apply)

Text Message

Mobile App Notification

Website

Social Media

* 10. Describe your overall experience with Veteran Services?

0/500

* 11. What is one thing Lone Star College could do to improve your experience as a veteran or military-affiliated student?

0/500

* 12. Would you be interested in participating in future student groups such as: (Select all that apply)

Veteran Advisory Council (VAC): A formal, long-term group advising campus leadership.

Student Veteran Task Force: A temporary panel formed to solve specific, immediate campus issues.

Veteran Student Cohort: A group of veterans tracked together through their academic journey to study long-term outcomes and needs.

Focus Group: A one-time or short-term discussion panel used to gather qualitative feedback.

Needs Assessment Panel: A group brought together specifically to identify gaps in resources, financial aid, or mental health support.

We value your feedback! Please submit the survey to share your experience and help us improve.

Submit Survey

Lone Star College University Park Veteran Services | 20515 State Highway 249 | Houston, TX 77070-2607 US

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