Member Questionnaire

* Please indicate your age range:

13-17

18-25

26-35

36-50

51-65

65+

Why do you choose Lake View Credit Union over other financial institutions?

0/500

Do you bank exclusively with Lake View Credit Union?

Yes

If not, could you explain what the Credit Union could do differently to encourage you to earn more of your business??

0/500

Preferred method of banking?

Mostly self-serve/online

Mostly in-branch/in-person

ATM

Do you regularly use our website (www.lakeviewcreditunion.com) for online banking or to learn about products and services.

Yes.

No.

If you answered 'Yes' to the above question: consider your last experience with our website. Please rate your level of agreement with the following statements about our website:

I can easily find what I’m looking for on the website; information is clear and easy to understand.

Strongly Disagree

Strongly Agree

The website includes all of the information I need.

Strongly Disagree

Strongly Agree

The website works well technically, loading quickly and displaying appropriately.

Strongly Disagree

Strongly Agree

Consider your last experience in one of our branches. Please rate your level of agreement with the following statements about our in-branch service:

I was greeted promptly and professionally.

Strongly Disagree

Strongly Agree

The representative I dealt with was knowledgeable and responsive to my needs.

Strongly Disagree

Strongly Agree

The representative I dealt with was able to complete the task I came in for, or if a follow up was required, they followed up to complete the task in an respectable time frame.

Strongly Disagree

Strongly Agree

Other than your current accounts, which other products or services are you interested in?

Chequing Accounts

Credit and Lending

Business Services

Savings and Wealth Management

Credit Cards

Indicate the best way to contact you if you'd like an expert to follow up with more information:

Phone Number:

0/50

Email:

0/50

In the space below, please provide any additional feedback you’d like to share that would enhance your online, or in-branch banking experience.

0/500

* Preferred method of communication:

Mail

Branch

Text

How likely are you to recommend Lake View Credit Union to a friend or colleague?

Not likely

Very likely

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Thank you for completing our Member Questionnaire.

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