logo - MAIN white background - MAY 2021.jpg

Main Location - 711 Union Blvd Totowa, NJ

Newark - 186 W Market St. Newark, NJ

Elmwood Park - 444 Mola Blvd. Elm. Park, NJ

Tell Us About Your

NJFCU Member Experience

Dear Members,


It is North Jersey FCU's duty to bring the best experience possible to our members.


Your feedback is greatly appreciated and important for making improvements that will positively benefit all of our members.

We are so grateful for your willingness to complete our survey below. All survey-participating members will enter for a chance to win a $250.00 gift card


Please complete the survey in its entirety to guarantee participation in our raffle drawing. The winner will be announced on December 20th, 2023 and will be contacted via the email address included in the form. 


Sincerely, The NJFCU Team

*Survey participants must be members of North Jersey Federal Credit Union. All completed surveys allow for the chance to be entered into a drawing for a $250.00 gift card. Survey participants can complete a survey more than once; this will not better a participant’s chances of winning the raffle. Survey participants can only win the raffle drawing one time per quarter. Raffle winner will be announced on 07/31/23. Raffle winners will be contacted by the email they provided in the survey.

Thank you for taking the time to complete our member survey. We estimate this survey will take approximately 5-10 minutes. Please answer the survey honestly as we aim to capture a better understanding of our member's thoughts behind our NJFCU locations, service, and more!

Start here!

NJFCU Member Information - Section 1 of 4

* Please provide your First Name:
0/50
* Please provide your Last Name:
0/50
Please provide your North Jersey FCU Member ID number:
0/50

Customer Satisfaction - Section 2 of 4

We'd love your feedback. We created this survey to hear all about what's important to you.

* How satisfied are you with the quality of customer service provided by our staff?
* How likely are you to recommend our credit union to a friend or colleague?
* How satisfied are you with the fees charged by our credit union?
* How satisfied are you with the interest rates offered by our institution?
* How often do you use our credit union’s services?
Please add any additional comments.
0/50

Loan Servicing Experience - Section 3 of 4

* Did you find our loan officers knowledgeable and helpful?
* What factors influenced your decision to choose our institution for your lending needs?
* How satisfied are you with the loans and application experience offered by our credit union?
* How long did it take for the loan process to be completed?
* Could we have done anything differently to make the loan application process more convenient for you?
If you answered yes, please let us know what we can do to improve our loan application process.
0/50
* How would you rate your overall experience with our lending services?
Excellent
Not so great
* Would you recommend our institution to others seeking loans? Why or why not?
0/50
Please add any additional comments.
0/50

Recommendations or Improvements - Section 4 of 4

* What additional services or products would you like to see offered by our credit union?
0/50
* What is the main reason you continue to do business with our credit union?
0/50
What is the main reason you would consider switching to another financial institution?
0/50
Please add any additional comments you want regarding NJFCU.
0/250
LinkedIn Share Our Survey