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Main Location - 711 Union Blvd Totowa, NJ

Newark - 186 W Market St. Newark, NJ

Elmwood Park - 444 Mola Blvd. Elm. Park, NJ

Tell Us About Your

Branch Visit Experience

Dear Members,


It is North Jersey FCU's duty to bring the best experience possible to our members.


Your feedback is greatly appreciated and important for making improvements that will positively benefit all of our members.

We are so grateful for your willingness to complete our survey below. All survey-participating members will enter for a chance to win a $250.00 gift card


Please complete the survey in its entirety to guarantee participation in our raffle drawing. The winner will be announced on July 31st, 2023, and will be contacted via the email address included in the form. 


Sincerely, The NJFCU Team

*Survey participants must be members of North Jersey Federal Credit Union. All completed surveys allow for the chance to be entered into a drawing for a $250.00 gift card. Survey participants can complete a survey more than once; this will not better a participant’s chances of winning the raffle. Survey participants can only win the raffle drawing one time per quarter. Raffle winner will be announced on 07/31/23. Raffle winners will be contacted by the email they provided in the survey.

Thank you for taking the time to complete our member survey. We estimate this survey will take approximately 5-10 minutes. Please answer the survey honestly as we aim to capture a better understanding of our member's thoughts behind our NJFCU locations, service, and more!

Start here!

NJFCU Member Information - Section 1 of 4

* Please provide your First Name:
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* Please provide your Last Name:
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Please provide your North Jersey FCU Member ID number:
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Branch Visit Engagement - Section 2 of 4

We'd love your feedback. We created this survey to hear all about what's important to you.

* Which NJFCU Branch locations do you utilize most? (select one)
* At your last Branch visit, were you greeted upon entry?
* Upon entry, were you instructed to sign-in?
* Did you request Spanish-speaking representation?

Branch Representative Timeliness - Section 3 of 4

* During the last visit to an NJFCU Branch lobby, about how long did you wait before meeting with a representative?
* During your last Branch visit, about how long did you meet with a representative?
* If you requested Spanish-speaking representation, how long did you wait to meet with them?

Totowa Branch - Section 4(a) of 4

Totowa Branch Lobby: Mon-Thu - 9:00am-5:00pm, Fri - 9:00am-6:00pm, Sat - 10:00am-2:00pm


Totowa Drive-thru: Mon-Thu - 8:00am-5:00pm, Fri - 8:00am-6:00pm, Sat - 9:00am-2:00pm


On a scale from 1 to 5, please rate the level of courtesy experienced during the last encounter with a Totowa Branch representative?
Lower Range
Upper Range
How satisfied are you with the efficiency of the service you received?
Not satisfied
Very satisfied
* During your last branch visit, how well did the representative explain their response so that it was easy to understand?
* How many times did you visit the branch to resolve a prior matter?
In the future, how likely are you to meet with branch representation?
Not likely
Very likely

Newark Branch - Section 4(b) of 4

Newark Branch Lobby: Mon-Thu - 8:00am-4:00pm, Fri - 7:30am-5:00pm, Sat - 9:00am-1:00pm


On a scale from 1 to 5, please rate the level of courtesy experienced during the last encounter with a branch representative?
Not very courteous
Very courteous
How satisfied are you with the efficiency of the service you received?
Not satisfied
Very satisfied
* During your last branch visit, how well did the representative explain their response so that it was easy to understand?
* How many times did you visit the branch to resolve a prior matter?
In the future, how likely are you to meet with branch representation?
Not likely
Very likely

Elmwood Park Branch - Section 4(c) of 4

Elmwood Park Branch Lobby: Mon-Thu - 9:00am-5:00pm, Fri - 9:00am-6:00pm, Sat - 10:00am-2:00pm


Elmwood Park Drive-thru: Mon-Thu - 9:00am-5:00pm, Fri - 9:00am-6:00pm, Sat - 10:00am-2:00pm


On a scale from 1 to 5, please rate the level of courtesy experienced during the last encounter with a branch representative?
Not very courteous
Very courteous
How satisfied are you with the efficiency of the service you received?
Not satisfied
Very satisfied
* During your last branch visit, how well did the representative explain their response so that it was easy to understand?
* How many times did you visit the branch to resolve a prior matter?
In the future, how likely are you to meet with branch representation?
Not likely
Very likely
* Please tell us how we can improve your next Branch visit.
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