Customer Feedback Survey

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* How satisfied were you with today’s interaction?

Very dissatisfied

Very satisfied

* Did we fully resolve your issue today (or clearly explain next steps)?

Yes

Partially

Which representative assisted you today?

April

Perla

Blaine

Cristina

Alexander

Coy

Lamisa

Mario

Other

* How satisfied were you with the time it took to resolve or provide next steps?

Very dissatisfied

Very satisfied

* How easy was it to get your issue resolved

Very difficult

Very easy

* Did our rep explain the issue and solution clearly?

confusing and hard to follow

Clear and Concise

* How would you rate the professionalism and courtesy of our rep?

Rude or Uncaring

Very Professional/Friendly

* How well did we keep you informed?

Very dissatisfied

Very satisfied

Did we use your preferred contact method (phone, email, text)?

Yes

What’s one thing we could do to improve your experience?

0/500

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“Thank you for completing our Customer Feedback survey!”

Norstar | 5500 FM 38 | Brookston, TX 75421 US