logo - MAIN white background - MAY 2021.jpg



Dear Members,

It is North Jersey FCU's duty to bring the best experience possible to our members.

Your feedback is greatly appreciated and important for making improvements that will positively benefit all of our members.

We are so grateful for your willingness to complete our survey below. All Sweepstakes members will enter for a chance to win a $250.00 gift card

Please complete the survey in it's entirety to guarantee participation in our raffle drawing. The winner will be announced on June 30th, 2022 and will be contacted via the email address included in the form. 


The NJFCU Team


*Survey participants must be members of North Jersey Federal Credit Union. All completed surveys allow for the chance to be entered into a drawing for a $250.00 gift card. Survey participants can complete a survey more than once; this will not better a participant’s chances of winning the raffle. Survey participants can only win the raffle drawing one-time per quarter. Raffle winner will be announced on 06/30/22. Raffle winners will be contacted by the email they provided in the survey.

Start here!

Thank you for your taking time to complete our member survey. We estimate this survey will take approximately 5-10 minutes. Please answer the survey honestly as we aim to capture a better understanding of our member's thoughts behind our NJFCU locations, service, and more!

This survey is for North Jersey Federal Credit Union (NJFCU) MEMBERS ONLY! The winners from our raffle drawing must be members of NJFCU. We encourage you to include your Member ID number for assurance.

NJFCU Member Information - Section 1 of 4

* Please provide your email address:
* Please provide your First Name:
* Please provide your Last Name:
Please provide your North Jersey FCU Member ID number:

Mastercard Credit Cards & Services - Section 2 of 4

* Are you aware NJFCU offers MasterCard Credit Card options?
* Which NJFCU Mastercard Credit Card(s) do you currently have?
* Tell us why you opened an NJFCU Mastercard Credit Card. Select all that apply:
* How often do you use your NJFCU MasterCard Credit Card?
* If you don't have an NJFCU Mastercard Credit Card, please tell us why below.
* Have you utilized our 24/7 online NJFCU Mastercard Credit Card assistance?
* On a scale from 1-5, how has your credit score improved since opening an NJFCU MasterCard Credit Card?
Not so much
I have seen much increase

Mastercard Debit Cards & Services - Section 3 of 4

* Do you have an NJFCU Mastercard Debit Card?
* How often do you use your NJFCU MasterCard Debit Card?
* Have you ever utilized the NJFCU Mastercard Debit Card services? Select all that apply:
* On a scale from 1-5, how familiar are you with our debit card services?
Very Familiar
* Has your debit card been lost or stolen since you've had your account?
* Tell us more about your NJFCU Mastercard Debit Card experience.

Online & Mobile Banking - Section 4 of 4

* Are you subscribed to the NJFCU online banking platform?
* If you are not subscribed to online banking, please tell us why below.
* Select which NJFCU online & mobile banking features you find to be most convenient:
* In regards to your online banking experiences, please select all that apply:
* Which digital banking platform do you find most resourceful?
* Do your prefer the online or mobile banking platform? Please tell us why below.
* Do you have the NJFCU mobile app on any of your mobile devices?
* On a scale from 1-5, how satisfied are you with the NJFCU mobile app?
Not satified
Very satisfied
* Have you ever tried paying your bills through the NJFCU Online Bill-Pay?
* On a scale from 1-5, how easy would you say it is to deposit a check while using the "mobile deposit" feature in the NJFCU mobile app?
Not very easy
Very easy
* Tell us if there any features you want to see on the NJFCU mobile app.

*This year, NJFCU will have new online/mobile banking platforms, and new debit/credit card apps. We greatly appreciate your continued patience as we configure the new platforms.

LinkedIn Share This Page