MEMBER EXPERIENCE

S W E E P S T A K E S

Dear Members,

It is North Jersey FCU's duty to bring the best experience possible to our members.

Your feedback is greatly appreciated and important for making improvements that will positively benefit all of our members.

We are so grateful for your willingness to complete our survey below. All Sweepstakes members will enter for a chance to win a $250.00 gift card.

Please complete the survey in it's entirety to guarantee participation in our raffle drawing. The winner will be announced on June 30th, 2022 and will be contacted via the email address included in the form.

Sincerely,

The NJFCU Team

*Survey participants must be members of North Jersey Federal Credit Union. All completed surveys allow for the chance to be entered into a drawing for a $250.00 gift card. Survey participants can complete a survey more than once; this will not better a participant’s chances of winning the raffle. Survey participants can only win the raffle drawing one-time per quarter. Raffle winner will be announced on 06/30/22. Raffle winners will be contacted by the email they provided in the survey.

Start here!

Thank you for your taking time to complete our member survey. We estimate this survey will take approximately 5-10 minutes. Please answer the survey honestly as we aim to capture a better understanding of our member's thoughts behind our NJFCU locations, service, and more!

This survey is for North Jersey Federal Credit Union (NJFCU) MEMBERS ONLY! The winners from our raffle drawing must be members of NJFCU. We encourage you to include your Member ID number for assurance.

NJFCU Member Information - Section 1 of 4

* Please provide your email address:

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* Please provide your First Name:

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* Please provide your Last Name:

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Please provide your North Jersey FCU Member ID number:

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Mastercard Credit Cards & Services - Section 2 of 4

* Are you aware NJFCU offers MasterCard Credit Card options?

Yes, I am aware

No, I am not aware

* Which NJFCU Mastercard Credit Card(s) do you currently have?

Classic card

Liberty card

Platinum Rewards card

Business Rewards card

I do not own any of these

* Tell us why you opened an NJFCU Mastercard Credit Card. Select all that apply:

Balance Transfer from a different credit card

Improve my credit score

For -0.25% rate deduction on my NJFCU Loan

Maxed out another credit card

Other

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* How often do you use your NJFCU MasterCard Credit Card?

Multiple times per week

Once a week

1-2 times per month

I rarely use it

I don't have one

* If you don't have an NJFCU Mastercard Credit Card, please tell us why below.

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* Have you utilized our 24/7 online NJFCU Mastercard Credit Card assistance?

Yes, this service was very helpful.

Yes, however, this service was not helpful to me.

No, I have not used this service

* On a scale from 1-5, how has your credit score improved since opening an NJFCU MasterCard Credit Card?

Not so much

I have seen much increase

Mastercard Debit Cards & Services - Section 3 of 4

* Do you have an NJFCU Mastercard Debit Card?

Yes

* How often do you use your NJFCU MasterCard Debit Card?

I rarely use it

Less than once a week

1-4 times per week

5+ times per week

* Have you ever utilized the NJFCU Mastercard Debit Card services? Select all that apply:

Online Monitoring Dashboard (requires activation)

Monthly Risk Alert/e-Newsletter

Identity Monitoring

Lost Wallet Assistance

None of these

* On a scale from 1-5, how familiar are you with our debit card services?

Unfamiliar

Very Familiar

* Has your debit card been lost or stolen since you've had your account?

Yes, I was able to receive a replacement card instantly.

Yes, however, I had a very difficult time with receiving a replacement card.

No, my card has never been lost or stolen.

* Tell us more about your NJFCU Mastercard Debit Card experience.

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Online & Mobile Banking - Section 4 of 4

* Are you subscribed to the NJFCU online banking platform?

Yes

* If you are not subscribed to online banking, please tell us why below.

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* Select which NJFCU online & mobile banking features you find to be most convenient:

View account E-statements online

Custom account alerts

Online bill pay

Mobile deposit

Fraud alerts

* In regards to your online banking experiences, please select all that apply:

Signed up for membership

Applied for a loan

Moved money between NJFCU accounts

Searched for a new/used car

Applied for a credit card

Other

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* Which digital banking platform do you find most resourceful?

Online banking platform

T.A.P. - Telephone Automated Processing

Mobile app

I do not use any of these

* Do your prefer the online or mobile banking platform? Please tell us why below.

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* Do you have the NJFCU mobile app on any of your mobile devices?

Yes

I don't own a mobile device

* On a scale from 1-5, how satisfied are you with the NJFCU mobile app?

Not satified

Very satisfied

* Have you ever tried paying your bills through the NJFCU Online Bill-Pay?

Yes

I am not subscribed to online banking

* On a scale from 1-5, how easy would you say it is to deposit a check while using the "mobile deposit" feature in the NJFCU mobile app?

Not very easy

Very easy

* Tell us if there any features you want to see on the NJFCU mobile app.

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*This year, NJFCU will have new online/mobile banking platforms, and new debit/credit card apps. We greatly appreciate your continued patience as we configure the new platforms.

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