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RESIDENT INFORMATION

* Head of Household Name
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* Development
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* Unit Address
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* Resident Telephone Number
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Email Address
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SURVEY SECTION II

1. How satisfied were you with your annual recertification (RECERT) process?
2. How satisfied are you with the response time for work order completions?
3. How satisfied are you with the quality of work completed by Maintenance? (Last Work Order Request)
4. How satisfied are you with the present condition of your unit?
5. How satisfied are you with the overall maintenance of the community?
6. How satisfied are you with the customer service provided by the Management and Maintenance staff?
7. Which support services of the Housing Authority of Baltimore City/Office of Resident Services and Resident Services, Inc. have you or a family member used in the past two years? Check all that apply.
8. List any other support services used.
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9. Please rank the "OTHER" support services you listed in the box above for Question 8.

SURVEY SECTION II

Please rank the support services you checked above from Question 7.

Child Day Care Services
Youth Services
Employment Services
Services to Seniors
Service Coordination Services
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FOR OUR COMMUNITIES

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D I S T A N C E