Discovery FCU 2025 Survey

[[trackingImage]]

2025/2026 Discovery Member Survey

Q1 What age range best describes you?

Under 18

18-25

26-34

35-44

45-60

61-70

70+

Q2 How long have you been a member of Discovery FCU credit union?

Less than 1 year

1-5 years

6-10 years

11-20 years

More than 20 years

Q3 Do you have any family members that also belong to the credit union?

Yes

Q4 When you have a financial need arise, do you think to contact Discovery FCU first?

Yes

Q5 What do you come to our credit union for? (Select all that apply)

I choose the credit union for vehicle loans

I choose the credit union for home loans

I choose the credit union as the primary place I save money

I choose the credit union to pay most of my bills/recurring payments

I choose the credit union for my direct deposit

I choose the credit union for my primary checking account

I choose the credit union as a place that offers me financial guidance - I view them as a resource

I choose the credit union for credit cards

I choose the credit union for personal loans

Q6 How would you like to see our credit union improve? (Select all that apply)

Online/mobile offerings to manage account easier

Loan rates

Saving rate

Loan products available

Savings products available

Financial education/guidance

Member service experience

Other

Q7 What do you think the credit union does best?

Online/mobile offerings to manage account easier. 1

Loan rates

Saving rates

Loan products available

Savings products available

Financial education/guidance

Member service experience

Other

Q8 How often do you interact with our credit union via in-person visits or phone calls?

Daily

Weekly

Monthly

Every 3 months

Annually

Less than once a year

Q9 How often do you interact with our credit union online? (Website, online banking, and phone app)

Daily

Weekly

Monthly

Every 3 months

Annually

Less than once a year

Q10 What is your preferred way to receive communications from our credit union?

Text Message

Phone call

Mail

In-person interaction

Statement message

Q11 What financial information interests you? (Select all that apply)

Ways to improve your credit score

Preparing for retirement

Starting and/or Sticking to a budget

How to save money on major purchases (cars, RVs, boats, home improvements)

Paying off debt

Growing a savings account

Ways to increase income/grow wealth

Local news at your credit union

Learning more about credit union products and services

Mortgage and Home Loan process and information

How likely are you to open an account for you child and/or grandchild at Discovery FCU?

Not likely

Somewhat likely

Very likely

I already have

This is not applicable to me

Q12 How likely is it that you would recommend our credit union to a friend or colleague?

Not likely at all

Very likely

Q13 Please indicate why you chose the number you selected for the previous question.

0/500

Q14 Enter your contact information to be entered into our $50 Gift Card drawing for survey participants! (First & last name, address, email address, phone number)

0/500

Submit Survey

Discovery Federal Credit Union | 2744 Century Blvd | Reading, PA 19610 US

Our Privacy Policy | Constant Contact Data Notice