| Download your free copy of the BPO Industry Council Report |
| BPOs are at the very forefront of customer service. They provide the link between consumer and company, offering solutions to both simple and complicated problems. In the volatile world, we now live in, consumer attitudes are changing rapidly, and keeping up with the state of CX in the BPO industry is difficult. Attendees at our CXFO BPO Industry Council revealed insights into the present state of CX in BPOs and presented discussions on a variety of topics, including the role of technology, employee loyalty, customer expectations, and the BPO sector’s image. |
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