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Customer Experience (CX) has been at the forefront of the retail industry for decades and forms one of the most intrinsic aspects of retail operations. But with the worsening financial crisis in the UK and inflation rates at their highest levels for decades, how does CX fit in during these times of difficulty? Many companies are wondering how to adapt to the dynamic, flexible, modern world and offer quality customer service, all while increasing customer acquisition and retention. In this report, we have highlighted the key topics which were discussed during the roundtable event.
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