Download your free copy of the BPO Industry Council Report
The BPO sector has always been incredibly resilient, agile and responsive to changing demands and priorities of clients, whilst facing local, regional, and global macro-economic movements.As the sector, and the those it serves, emerges from the pandemic, it faces its latest challenge of global inflation, demand for cost reduction, and with expectations that it will continue to deliver high CX. For our Inaugural CXFO Industry Council for the BPO and Outsourcing sector, we invited leading organisations to come together for the first time, to discuss these challenges.
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