| This report follows a virtual Focus Group we ran here at the Customer Experience Foundation for CX and Contact Centre leaders of the future. The Focus Group was specifically designed to address the unique challenges and opportunities that young CX and Contact Centre leaders encounter in our dynamic industry.
The report concludes with actionable points, where The Customer Experience Foundation commits to supporting young leaders by establishing a dedicated community, facilitating mentorship, providing details for a Professional Development Plan, and implementing a buddy system within the group.
These initiatives aim to empower young leaders to thrive in the dynamic CX and Contact Centre industry, fostering growth, innovation, and collaboration. The report looks at a series of questions asked to the group and a synopsis for the discussions around each of the topics.
If you experience any issues in downloading this report, please contact [email protected]. |
