| We brought together industry leaders from the BPO Sector - the CX delivery organisations and CX solutions providers - to discuss the biggest challenges they are facing right now. This report covers the discussions which took place.
The key topic areas covered during the session were:
Leadership in BPO: Challenges of Executive Leadership development and retainment. We have seen a shifting of the seats around the table over the last 15 Months. What's driving it? What external factors are impacting it?
BPO Innovation: There is clear convergence of ideas and needs with Tech providers, how do we best collaborate to evolve and elevate the sector?
Capacity in Existing Locations: With the global CX BPO market expected to expand significantly in the next few years, where and how can Operators ensure they have the capacity and resilience to meet demands on capacity and quality?
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