| This report draws upon the enlightening discussions held during the recent CX Roundtable for the Retail Sector.
The key theme for our Autumn CX Roundtable for the Retail Sector was: High Customer Expectations in Real Time, and we looked at challenges including:
- High Customer Expectations in Real Time
- Business expectations for retail peak golden quarter, new initiatives, and learnings being adopted.
- AI Integration and Adoption
- Employee Training and Skill Development
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