| This report highlights the main points that were discussed during this council’s session. Contained within this report are the opinions and perspectives from a number of top professionals in the BPO industry, who provide valuable insight into the current situation in the sector.
It looks at…
- A review of the CX Outsourcers Mindshare event and the key themes which came out of it.
- Threats: Mid 2023, what are the threats that will impact our CX BPO Industry and therefore impact our jobs and our people? What do we do to mitigate change models?
- Opportunities: What new roles are we bringing into our businesses, or see a need for, and what are the roles we no longer need but are unsure on how to evolve them?
- Cash in an envelope: If you were given £1m each, and you could invest it in anything in your business where would it go?
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