| This report draws upon the enlightening discussions held during the recent CX Webinar titled "Breaking Barriers: Women in Leadership in the CX and Contact Centre Industry", in partnership with Concentrix + Webhelp. This engaging session provided deep insights into the dynamic world of the CX and Contact Centre industry, focussing on the exceptional leadership exhibited by women who are reshaping industry norms and driving innovation.
Throughout this report we delve deeper into the multifaceted world of women in CX and Contact Centres, seeking to showcase not only their remarkable stories of resilience and determination but also the innovative solutions they've devised to surmount obstacles.
This report seeks to inspire, educate, and empower, and, in doing so, contribute to the ongoing dialogue on gender equality and leadership diversity in the realms of customer experience. |
