| The key theme for our June 2023 CXFO Leaders Summit was: CX Strategies that ACTUALLY work! This report looks at the discussions which took place during the Summit and the elements of CX strategies that have proven successful in practice, navigating through the complexities, and uncovering actionable insights that can help businesses turn positive customer experiences into a sustainable competitive advantage.
It also looks at some of the challenges businesses are facing, particularly when it comes to cost saving. With the right approach, these challenges can be turned into opportunities for growth and development.
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