CX Roundtable Report - Banking, Financial Services & Insurance Sector (Summer 2023)


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This exclusive report from the Customer Experience Foundation (in partnership with Route 101) is a synopsis of the discussions held at the Summer 2023 CX Roundtable for the BFSI Sector.


It looks at…


  • How the new FCA Consumer Duty Regs will affect operating models and the ability to provide great service
  • The challenges of providing positive CX and EX in the current climate, whilst meeting objectives
  • The disruptive innovation to drive cost out whilst delivering valued products and services
  • Personalisation and Insight – how organisations are developing technology to provide customers with the level of service they require and expect, whilst meeting regulatory commitments


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