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RESCHEDULING & CANCELLATION POLICY

RESCHEDULING

If you need to reschedule or cancel your appointment, please notify us at least 24 hours prior to your appointment time. The best way to do so is by calling us directly at the salon. If you need to notify us of your cancellation during a closed business day, we ask that you leave a message & also send a follow-up courtesy email to czarsalonandspa@gmail.com.

CANCELLATION POLICY

We have never enforced a cancellation fee for sudden illness or emergency. However, if you're healthy, we are incredibly reliant on your attendance now more than ever. If you cannot make your appointment, a notice of less than 24 hours impacts our opportunity to serve others waiting patiently. To avoid a cancellation fee of up to 100% of the services reserved please contact us directly no later than 24 hours in advance of your scheduled spa or salon appointment(s).


HOW TO PREPARE & WHAT TO EXPECT

PRIOR TO APPOINTMENT, DAY-OF:


  • To expedite your check-in process, please complete your 10-second wellness screening prior to entry.
  • If you are feeling under the weather whatsoever, please notify us to reschedule.
  • All reading materials & beverage stations have been temporarily suspended within our space. Feel free to bring your own or support one of the local book stores or coffee shops nearby prior.
  • We have cut capacity by at least 50% in our building, and all stations are socially distanced. If we are unable to have exactly 6 feet between stations, we have invested in standing partitions to keep your space separate from another stylist or guest.
  • Wanting to expedite your time in-salon? You may have a booked a Dry Haircut. If you are receiving a dry haircut, we ask that your hair is freshly shampooed, dry and as straight and smooth as possible. On the contrary, if you wear your hair naturally curly it's best to come with your hair in its natural state. Please avoid wearing hats or head-ware that will create impressions. Keep in mind not all hair is the same, and your stylist will consult with you and may decide a different course of action. Dry haircuts do not include a hair wash.
  • NEW FOR AUGUST | We transitioned to new booking and sales software on Monday, July 20th. If you have not seen us since then, the sensitive information like your billing info has not been transferred to the new software. If you plan to pay for your service(s) or products with a credit or debit card, please bring your form of payment with you. You may also call ahead to put a new card on file if you're comfortable providing that information to a C'zar coordinator over the phone. We accept Discover, Mastercard, and Visa. If you plan to pay with a card, prepare for no-contact payment. If a C'zar staff member has not already confirmed your card on file, you may update your billing by signing on to your online account or creating one below. We are also happy to apply any gift cards you may have to your balance, but it's helpful for you to give us a heads up as we can ensure it's entered into our new software properly.

***If creating an account, please mention to a salon coordinator so we can merge your existing account with the new one***


  • Only those with an appointment will be allowed inside. So please ensure all guests, fur babies, and children without an appointment will be safe at-home. Exceptions are made for caretakers and any parent(s) of a child with an appointment. Both will be asked to complete the health screening form above.
  • We, staff and guests, are required by IL state reopening guidelines to wear a mask or face covering when inside our building. We ask you to bring you own mask or face covering that secures behind your ears. Disposables will be provided for you complimentary if needed. Exceptions can be made for those with medical disabilities or conditions, but you must notify us prior to scheduling. If you have any health restrictions which deem it unsafe for you to wear a mask or face covering, we would need to prepare proper alternative accommodations in advance, which may mean rescheduling during our off-hours.

ARRIVAL TO APPOINTMENT:


  • Please arrive a few minutes before your appointment start time. It is vital for us now more than ever to run on-time. If weather permits, feel free to wait outside our doors in the sunshine until we greet you. In inclement weather, notify us of your arrival via phone call from your vehicle or closest shelter.
  • Prior to entry, a member of our team will ask to take your temperature via a no-touch thermometer to ensure all patrons are fever-free inside the building.
  • We will have a sanitation station upon entry. Disposable masks will be provided for guests, but we ask you to bring your own. We'd prefer you to bring a mask or face covering that is secured around the ears.

GRATUITIES & TIPPY DIRECTORY

GRATUITIES

Gratuities are a personal "thank you" for exceptional service. Should you choose to leave your service provider a tip, we still encourage you to do so with cash. If you need to add a tip to a credit card, we offer the Tippy kiosk. Tippy allows for you to tip your service provider directly via credit card and provides nearly next-day deposit in their own personal accounts. Please note, there is a small 0.89% convenience fee when you choose Tippy.


You can utilize these links below if you'd like to skip the bank or kiosk and tip from your device at any time:

See you soon!