Identity Theft, Cybercrime, & Consumer Protections

Recognizing Financial Fraud in the New Normal


The COVID-19 pandemic and response have presented a dangerous mix of conditions that make all of us more vulnerable to fraud, and financial scammers have mobilized. Fear, uncertainty, and isolation are widespread.


Jay Haapala leads the AARP's Fraud Watch Network here in Minnesota and will share the latest information so we can protect ourselves and share with loved ones and community members. He will cover:


  1. New coronavirus scams
  2. How old scams have new power in uncertain times
  3. Focus on consumer protections that eliminate liability for financial losses
  4. The importance of sharing trustworthy information, especially now during a crisis

The presentation is based on analysis of undercover FBI recordings of con-artists in action, consumer protection laws, and reports from crime victims. Our discussion can include a variety of topics depending on the SHIFTers' interest: scams, identity theft, credit card fraud, cyber security and online safety, investment fraud, consumer protections, abuse within families, and more.

Information is the best tool to help us all protect our own savings...

and those who may be more vulnerable like children and some elders.

Date: Monday, November 2, 2020

Time: 7:00 PM - 8:30 PM

Location: Online via Zoom

Price: $15 Members, $25 Non-Members

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Jay Haapala

Associate State Director of Community Engagement, AARP Minnesota 

Jay and AARP Fraud Fighter volunteers have met with hundreds community groups across the state, law enforcement officials and fraud investigators, learning how people are being targeted right here in Minnesota. He has worked and served in the Minnesota nonprofit sector for 20 years building volunteer programs, and now is doing the same to build a network of fraud fighter volunteers with AARP.

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Bill Raker

Bill Raker, AARP member and Fraud Watch Network volunteer, recently retired after more than 20 years as CEO of Firefly Federal Credit Union, Minnesota's first credit union, formed in 1925. Prior to his leadership role at the credit union, he had a 20+ year career with Control Data/Ceridian in marketing and related positions.

During his tenure at Firefly, Raker grew the company's assets from $250 million to over $1.3 billion. He has been active in regional, state, national and international credit union operations and advocacy groups, having served on multiple boards and committees. In addition, Raker has been recognized numerous times by the credit union industry, including such honors being named to the World Council of Credit Unions’ International Executive Volunteer Corps, MnCUN Outstanding CU Professional of the Year (2009), induction into the Credit Union Hall of Leaders at Credit Union House in Washington, D.C., and induction into the Credit Union Executive Society’s Hall of Fame.

Raker has served on the Inver Hills Community College Foundation Board of Directors, the Prepare+Prosper Board of Directors, and as chair of the Burnsville Chamber of Commerce. He was named the Chamber’s “Business Person of the Year” for 2019. 

Raker currently serves on the Eagan Airport Relations Committee.  He also frequently serves as guest host on the show "Access to Democracy," available on public access TV stations throughout Minnesota. Raker holds BS and MS degrees and is a CUES Certified Credit Union Executive.

Please note that this is STEP ONE of a TWO-STEP Registration Process.

Step One: Register for the Event using the button below.

(But don't click the button yet. Read the entire set of instructions first)

Once you click on the button below and register, you will see both a confirmation page AND our booking system will send you a confirmation message to the email you used to register with us.

Step Two: The Zoom link contained on the confirmation or in the confirmation email will take you to a second page, which is the registration process for our Zoom Virtual Conference Platform which will ask you to re-enter your name and email to confirm. That second registration will generate a meeting invitation email which contains your UNIQUE MEETING LINK AND PASSCODE that will allow you to log-in to the meeting/call/workshop at the appointed time.

Yes, we realize that a double registration process can be a bit frustrating, however this addition step is to protect our virtual meeting from uninvited guests gaining access to the online classroom and causing any type of nuisance or disruption.

Thank you for your patience with this additional SHIFT safety process and protocol.


In the event that SHIFT cancels a program, you’ll receive a refund of your registration payment.

SHIFT will not issue credits or refunds in the following circumstances:

  • You cancel your registration
  • You register but do not attend
  • You attend but leave early
  • You do not attend all sessions of a multi-session course

Event Sponsored by Maser, Amundson and Baggio, P.A.

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When you give to SHIFT, your donated funds are used to run the year-round programs that support our mission of providing support, education and workshops to people in midlife navigating work or life transition. The bulk of the money we receive goes directly to these initiatives. A portion is also used to serve day-to-day needs and operational expenses so we can continue to offer these programs to our members. Thank you for your generous support.


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