TCC stackeg large w tag.png

What you need to know about

Coronavirus (COVID-19)

and The Crossroads Center's response to the crisis

At The Crossroads Center safety is our top priority. We are closely monitoring all developments associated with Coronavirus (COVID-19) and are taking proactive steps to ensure that we are prepared. We are committed to providing a safe and healthy environment for our patients, consumers, Team Members and community as we focus on our mission of Helping People Turn Their Lives Around. Below, you will find helpful information about the Coronavirus (COVID-19) and how The Crossroads Center is responding. This page will be updated as the situation evolves.

post pandemic2.jpg

**UPDATE** - Due to an increase in COVID-19 cases in Hamilton County we are immediately suspending both in-person visitation and passes off Campus (except for medical necessity). In the interim we will make virtual visits available to our clients. (7/1/2020)

Updated Visitation Policy (6/15/2020)

  • Patients and Residents will need to develop a list of approved visitors. Changes to the list can be made by the primary counselor.
  • Scheduling visits will be done through the primary counselor.
  • Visitation Hours: Saturday and Sunday between the hours of 3 pm and 4 pm.  Patients/clients may have visitors each day. 
  • Electronic devices including cell phones, cameras, etc are prohibited.
  • Only the children of the patient will be allowed to visit.
  • Visitors must sign in with a valid ID and participate in the TCC health screening process.
  • All visitors must
  • bring and wear face coverings. TCC will not have face coverings available.
  • practice social distancing
  • comply with the visitation rules and protocols.

  • The Crossroads Center will remain open to serve the needs of our patients and community with the highest level of quality care, until we are notified otherwise by our federal, state and/or local authorities.

  • Everyone who enters The Crossroads Center Building will be subject to a screening process that will include a temperature check. We encourage everyone to check your own temperature and any symptoms listed below before coming to The Crossroads Center. If you are symptomatic, please call rather than coming in person. 513-475-5300.

  • Effective Monday, March 23, 2020, The Crossroads Center will be implementing the approved Telehealth protocols for all Outpatient, Residential and Medication Assisted Treatment (MAP) Programs. This approach is to comply with all State and Local mandated orders and to assist with compliance of social distancing requirements. We will also be providing a modified schedule to manage our dosing times and group sizes, as well as our take home dosing for qualifying patients. For more information, call us at 513-475-5300.

  • We have taken every precaution to make sure our environment is clean, safe and healthy including:
  • Our Intake screening is following the Centers for Disease Control and Prevention (CDC) guidelines.
  • All patients temperatures are being checked and anyone with a temperature of 100.4 or greater will be referred to a primary care physician.
  • Our Visitation Policy has been revised to provide alternatives for maintaining contact with loved ones during this time to minimize the risk of contracting or exposure to the Coronavirus (COVID-19).
  • We are practicing social distancing by limiting physical contact and updating in person meetings to virtual or teleconference as appropriate while maintaining EXCELLENCE in care at all times.
  • We are keeping our facilities clean and sanitized to inhibit the spread of communicable diseases including:
  • Posting important information around the building with safety tips, methods of prevention, and signs and symptoms to watch for.
  • Hand sanitizer, antibacterial soap, paper towels and face masks are being distributed throughout the facility as available through supply.
  • We are following and recommending the guidelines of the Centers for Disease Control (CDC) and World Health Organizations (WHO).

  • We ask that if you are experiencing symptoms, postpone or reschedule your visit or appointment until after they subside and call your Primary Care Provider when appropriate. Symptoms to watch for include:
  • Cough,
  • Fever of 100.4 or higher
  • shortness of breath or pain when breathing

  • Feel free to call our Critical Information Hotline for up to date information. 513-475-5525

Here Are Some Helpful Tips


Helpful Links to Answer Questions about the Coronavirus/COVID-19


The World Health Organization (WHO) Rolling Updates on Coronavirus (COVID-19)

This link provides up to date information on the pandemic worldwide.


Centers for Disease Control (CDC) Coronavirus (COVID-19)

This link provides information from the US Government.


The American Red Cross

This link provides practical safety tips to stay healthy.


The Substance Abuse And Mental Health Services Administration

This link provides helpful information unique to those who may struggle with addiction or mental health issues. Check out these Virtual Recovery Resources.


The Ohio Department of Health

This link provides information specific to Ohio. There is also a hotline you can call 1-833-4ASKODH (1-833-427-5634). Here is a great link to a Household Checklist.

ohio channel.png

Ohio Channel Live

Everyday at 2 pm, Governor Mike Dewine hosts a live press release broadcast focused on Coronavirus (COVID-19).


Coronavirus Ohio

this link has information specific to Ohio regarding the Coronavirus (COVID-19) and important tips for how to manage life. Here is a helpful link to answers about the "Stay at Home" order in Ohio.

Hamilton Co.png

Hamilton County Public Health

This link provides information specific to Hamilton County Ohio.


´╗┐SORTA Bus Updates and Schedule

see this important information about an update to bus fares and schedules for transportation in Cincinnati.

TCC logo.png


Follow Us: Facebook | LinkedIn | Instagram | Twitter |