| This program has been developed specifically for managers and supervisors to assist them in learning to build credibility through effective communication, time management, and performance management skills. Whether in the trenches or just starting to manage others, this program provides a wealth of ideas, techniques, and knowledge to help manage people and projects effectively. This is an invaluable opportunity for participants to learn proven techniques to make them effective leaders in their organizations.
Participants will need to be available to attend all sessions. Completion of and participation in all sessions is required to earn a certificate. Participants will receive information about how to log in to a VIRTUAL learning portal containing comprehensive information that can be used during and after the course. _______________________________________________________ Who Should Attend?
Anyone who is currently in a management/supervisory role or will be promoted to a management/supervisory role within three months of completion of the program.
Note: If not currently in or imminently going into a management/supervisory role, POOL/PACT HR's training, "So, You Want to be a Supervisor?" may be a more appropriate class. __________________________________________________________________________________________ Program Agenda Session 1 (Part I and Part II): The Foundation of Effective Management
- Communication Styles
- Leadership Styles
- Time Management
- Meeting Management
Session 2 (Part I and Part II): Be Part of Organizational Effectiveness
- Ethics
- Buddy to Boss
- Review of the Nine Legal Landmines
- Job Descriptions
- Discrimination/Harassment
- Drugs & Alcohol in the Workplace
- Employee Assistance Program
- Workers' Compensation
Session 3 (Part I and Part II): Preparing to Effectively Manage Others
- Identify benefits prescribed by ADA and FMLA
- Interaction between ADA, FMLA, and Workers' Compensation
- FLSA Basics
- Recruitment Plans
- Job Announcements
- Conducting Interviews
- Background Checks
- Essential Components of Job Offer Letters
Session 4 (Part I and Part II): Managing & Leading Others to Success
- Documentation
- Setting Expectations
- Monitoring/Coaching
- Evaluating Performance
- Steps of Coaching & Progressive Discipline
- Change Management
- Conflict Management
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