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Sep 24

The Hearing Aid Patient Journey: Differentiating Your Services in Changing Times

This Interacoustics Academy workshop on hearing aid fitting is a 3-day, in-person course. Workshop content will center on how to improve patient satisfaction by identifying and optimizing the different concerns that affect the patient-experience at each stage of the hearing aid fitting process.

A.T. Still University
5850 E Still Cir, Mesa, AZ 85206
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Sep 24, 2024 08:00am MT - Sep 26, 2024 03:30pm MT

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This workshop takes participants through a hands-on walk-through of the hearing aid patient journey. We will take a deep dive into the hearing provider/ patient experience. It includes both the theory and practical components of subjective outcome measures, cognitive screeners, diagnostic testing, real-ear measurements, and test box measurements. We will spend time learning about and practicing validation and verification of advanced features, including frequency lowering technologies, CROS/BiCROS fittings, OTCs, real ear to coupler difference (RECD), and hearing instrument test (HIT) box measurements.

Get ready for three days of interactive discussions and hands-on activities during which you will learn how to use the equipment to its maximum capabilities, leading to loyal and long-term patients.

Attendees will learn how to

  • Identify all tests in their audiology toolkit and how to use them in the patient journey
  • Demonstrate how to complete an effective case history to improve patient outcomes
  • Perform all special tests available and how to integrate them into the patient journey to maximize outcomes
  • Identify the appropriate hearing aid styles and configuration based on a variety of patient demographics
  • Perform and interpret real ear measurements (REM) and hearing instrument test (HIT) measurements using the Affinity Compact
  • Demonstrate how to use built-in counselling tools to improve patient outcomes
  • Effectively use built-in features to improve patient satisfaction and remove the need for additional follow up visits, saving you time
  • Explain the tools available for re-assessment and understand the benefits of these to both the patient and clinician –
  • Describe the importance RECD and how to perform them
  • Perform verification of CROS/BiCROS fittings using the Affinity Compact
  • Perform and interpret verification of advanced hearing aid features both in ear and in the test box
  • Describe the purpose and benefit of the visible speech mapping tool

Course Fee: $450 (includes lunch)

Educational Credits: Maximum of 2 AAA CEUs

Early Registration Recommended

Class size will be limited to allow participants ample hands-on opportunities with testing equipment and guidance from on-site experts. 

Class is co-sponsored by Interacoustics and Interacoustics Academy.

Course Presenters

Leigh Martin

International Clinical Trainer, Interacoustics Academy

Leigh Martin

Leigh Martin is an audiologist and global Manager of the Interacoustics Academy. Clinically, he has worked in the National Health Service and in the private sector in the UK specializing in both pediatric audiology and adult diagnostics and rehabilitation. Leigh has also sat on the board of directors for the British Academy of Audiology. For the last four years, Leigh has been working in the Interacoustics Academy. He began as an international clinical trainer, then became head of clinical training Asia, and is now as the manager of the academy. Leigh has presented at over 20 scientific conferences and meetings across a diverse range of audiological topics, as well as having published papers on both vHIT and Wideband tympanometry.

Ashley Hughes, Au.D.

Clinical Applications Specialist Diagnostic Equipment, Interacoustics US

Ashley Hughes Audiologist

Ashley Hughes, earned her doctorate of audiology from University of Illinois at Urbana-Champaign in 2014. She works as an audiologist with Interacoustics US, in Eden Prairie, Minnesota. Prior to joining Interacoustics, Dr. Hughes first worked clinically and then as a research audiologist for a hearing aid manufacturer. She has served as an invited speaker at state and national conferences and is an author on multiple published articles and posters. She is highly involved in the American Academy of Audiology, along with her state audiology organization, the Minnesota Academy of Audiology.

Hotel Information - Coming Soon

Attendees are responsible for obtaining their own lodging and transportation to/from the training location. As a courtesy, we have pre-arranged for a limited supply of rooms to be available at a nearby hotel. Room cost is $139 USD per night on September 23, 24, and 25. Last day to book under the group rate is August 24, 2024.

Hotel location

Holiday Inn Express & Suites Phoenix East/Gilbert

5285 East Baseline Road

Gilbert, AZ 85234


Link to book a hotel room is below (preferred method).

If you prefer to call to reserve your room call 480-218-8000 and reference group code: HAFIT24.

American Academy of Audiology CEU logo

Interacoustics is approved by the American Academy of Audiology to offer Academy CEUs for this activity. Attending is worth a maximum of 2.0 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy’s Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.