| Join us on Wednesday, January 24, 2024, for an in-person evening of networking and education as Scott Kinka, moderator from t2B EXPERTS powered by BridgePointe Technologies discusses leveraging tech to innovate and optimize CX. Panelists include Eddie Lopez from Truist, Saima Khan of Compass Group, and Arthur Phidd of Reeds Jewelers.
CX (Customer Experience) is the heart of the relationship between a business and its customers. A remarkable customer experience is critical to the sustained growth of any business. A positive experience promotes sales, loyalty, and customer retention, as well as impacts the bottom line. In this panel we will be exploring how technology enables this and walks alongside the business strategies of major companies:
· How critical is CX to your organization’s success?
· What are the most important touch points in your customer journey?
· How is technology leading or engaging with the CX of your company?
· What is unique about your products, services, and/or value proposition that impacts your customer experience and strategy?
· How important is it to connect with your customers on an emotional level and how is IT able to navigate this? Is AI going to be game changer or not in this space
· What are the main challenges in delivering an exceptional customer experience within your organization?
· And more… |
