11th Annual Communication, Apology and Resolution (CARe) Forum

The 2025 CARe Forum will feature presentations, case simulations and more. The event will take place in Boston with networking and food, or there is an option to join live online. See below for the full agenda.

Welcome • Barbara Fain, J.D., M.P.P., Executive Director 

CARe introduction and recent developments • Melinda Van Niel, M.B.A., CARe Program Director

Keynote: Associations between organizational communication and patients’ experience of prolonged emotional impact following medical errors • Lauge Sokol Hessner, M.D.,

Associate Director, Collaborative for Accountability and Improvement

Prolonged impact panel and discussion • Moderated by Barbara Fain, J.D., M.P.P., Executive Director

Case simulation and discussion • Moderated by Melinda Van Niel, M.B.A., CARe Program Director

FAQ panel with CARe sites • Moderated by Melinda Van Niel, M.B.A., CARe Program Director

Closing remarks • Peter Smulowitz, M.D., Chief Medical Officer, Milford Regional Medical Center

Accreditation Statement: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of CRICO/RMF and The Betsy Lehman Center for Patient Safety. The CRICO/RMF is accredited by the ACCME to provide continuing medical education for physicians.

AMA Credit Designation Statement: CRICO/RMF designates this live (in person and online) activity for a maximum of 2.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity is designed to be suitable for 2.5 hours of Risk Management Study in Massachusetts.