Difficult Conversations

Carson City - May 21, 2026

Difficult conversations are an inevitable part of interacting with people in the workplace. How we choose to engage or not engage in those conversations can determine important outcomes for conflicts, working relationships, organizational growth, and personal satisfaction or stress levels. The purpose of this course is to explore what makes some conversations so difficult and to provide the skills and confidence necessary to engage in tough conversations effectively.

By the end of the course, participants will be able to:

• Comprehend the importance of some difficult conversations.
• Identify reasons why some conversations are more difficult than others.
• Prepare yourself for needed difficult conversations.
• Apply techniques to engage in effective difficult conversations.