Master the skills you need to succeed in today’s customer-focused workplace. Join us for a unique learning experience with professional encourager Karen Watts.
• Identify elements of a great customer service experience
• Understand and model behaviors essential for delivering good service
• Discuss and apply verbal and written business communication strategies
• Recognize fundamentals of customer loyalty and relationships
• Identify and manage common customer service problems
• Practice service strategies with peers
• Review and apply job-seeking basics as they relate to customer service |
