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• Introduction to Red Cross Disaster Operations High‑level overview of the Red Cross mission, disaster response structure, and how mental health support fits into overall operations.
• Understanding Disaster Service Settings What volunteers can expect in shelters and other service sites, including basic structure, roles, and expectations.
• Disaster Mental Health Essentials Key differences between traditional mental health practice and disaster mental health; core approaches used in short‑term disaster support.
• Common Mental Health Needs After Disasters Typical stress reactions and how volunteers can provide grounding, de‑escalation, and practical support.
• Roles of Community Partners & Event-Based Volunteers Overview of responsibilities, collaboration with Red Cross staff, and when to escalate concerns or refer clients.
• Safety, Documentation & Reporting When documentation is required, how to work within the chain of command, and basic safety considerations.
• Preparing for Deployment What to bring, expectations around flexibility, and foundational self‑care practices. • Scenario Practice & Discussion Brief walkthrough of a shelter interaction and strategies for engagement.
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