Communication & Customer Service Skills for Today's Workforce
Master the skills you need to succeed in today’s customer focused workplace. Join us for a unique learning experience with professional encourager Karen Watts. • Identify elements of a good or great customer service experience • Understand and model behaviors that are essential for delivering good customer service • Discuss and apply various business communication strategies – verbal and written • Recognize the fundamentals of customer loyalty and relationship • Identify and manage the most common customer service problems • Practice good customer service strategies with peers
411 West Fifth Street 411 West Fifth Street, Suite B, Burlington, NC 27215 View on map
Tuesday, September 10, 2024 09:00am - Thursday, September 26, 2024 12:00pm
