| The 2024 COPAM Annual Fall Conference is where healthcare leaders converge to share insights, strategies, and best practices in navigating the evolving landscape of healthcare finance. Schedule of Events: September 9: Come experience Germany with your COPAM cohorts while enjoying traditional Deutschland food and drinks! 6-8 PM: Networking Reception at the Hofbräuhaus Columbus. 800 Goodale Blvd, Columbus, OH 43212 September 10: 8 AM: Registration and Breakfast 9 AM: Welcome and Kickoff 9:15 AM: Keynote Speaker - Josh Copeland Josh is a powerful motivational speaker whose speeches help people maximize their full potential in their careers and in their personal life. He helps people become the best version of themselves, which will lead to them being the best partner, spouse, parent, and employee they can be. Josh is a native of Fairborn, OH and received a scholarship to play college football for the University of Buffalo. After graduation, he moved back home and had a hard time finding his way. He struggled with depression, anxiety, and alcohol abuse trying to cope with transitioning to life after sports. He started his company Learning 2 Cope LLC in 2017 and has impacted thousands of lives across the country with his message. 10:15 AM: Break 10:30 AM: Aligning Revenue Cycle KPIs with Financial Outcomes through Leading Indicators This presentation bridges the communication gap between Revenue Cycle and Finance teams by focusing on leading indicators that predict KPIs that your finance team cares most about – write-offs. Attendees will learn which leading indicators are crucial for monitoring and how they translate into lagging indicators like Denial Write-offs, Bad Debt Write-offs, Cash Flow, and A/R over 90 days. By understanding these connections, both teams can better anticipate and manage the financial impacts of changes in core Revenue Cycle KPIs, fostering a more cohesive and strategic approach to organizational initiatives. Presenters: Deborah A Sieradzki, PhD, Partner, LMC; Chairman Mosaic Companies A healthcare financial executive with 40+ years diverse experience working for hospital and home care providers, health plans, and E&Y’s consulting group. Her expertise encompasses a broad range of financial operations with a focus that follows cash through the revenue cycle, reimbursement, and reporting. She earned her BBA Finance, Masters Health Administration, and PhD in Organization & Management with a specialty in Leadership. Her research dissertation focused on business ethics in healthcare after working with a client who was surprised with a $100M “accounting irregularity”. Debby is past president of HFMA Eastern Michigan Chapter, past chair of National HFMA’s Managed Care Committee, and one of twelve founding members of National HFMA’s Chapter Advance Team working with chapters to develop strategic plans that focused on building strong leadership and delivering value-added chapter services, and past treasurer of the SE Michigan ACHE chapter. Michelle DeKeyrel, Founder of Eutemia LLC and CEO of Mosaic Companies LLC. Michelle leads market strategy and people operations, driven by a mission to transform the healthcare financial experience – for both patient and organization. With a BS in Business Administration from the University of Illinois, she has extensive experience in revenue cycle operations and change management, having held leadership roles in both consulting organizations and a variety of healthcare provider organizations of all sizes. Certified in Revenue Cycle and Change Management, Michelle excels in decision analytics, process improvement, and collaborative leadership, committed to positively impacting the healthcare industry. She aims to always make it better than she found it, the mission of Eutemia. 11:30 AM: Lunch and Networking 12:30 PM: The Patient Financial Experience – Past, Present & Future
Casey Williams, SVP of Patient Engagement at RevSpring Casey Williams has over twenty years of experience in developing intelligent patient communications and payment applications that build a strategic relationship with clients and their patients. He’s currently responsible for the payment applications technology and strategy in processing over $7.5 billion in patient payments annually. He has held various leadership positions within healthcare trade organizations such as HFMA, AAHAM and COPAM. Casey’s knowledge of patient engagement strategies, including modifying patient behavior and self-service optimization, has made him a go-to speaker/presenter for HFMA, Healthcare Finance Institute, and Litmos Healthcare Division (formerly Bridgefront) to name a few. He is the co-author of Reinventing Revenue Cycle Management: Delivering Next-Level Patient Experiences and has also been published in Becker’s Hospital Review and Executive Insight magazine. 1:30 PM: Break 1:45 PM: Automating Registration Randy Gabel, Senior Director of Revenue Cycle at OhioHealth Randy started in healthcare in 1986 after graduating from The Ohio State University. He joined OhioHealth in 2010 and directed the revenue cycle applications deployment of Epic in 2013. In 2018, he transitioned to Revenue Cycle operations where he served as Sr. Director of Patient Access Services. Randy has also led teams in corporate cash posting, RAC audit team, revenue cycle finance team, revenue cycle reporting and analytics team, and revenue integrity. His interest in making registration easier for patients led him to look at patient self service solutions. (e-checkin, MyChart, Welcome, etc). He remains passionate about reducing healthcare costs and sees automation as a potential solution. 2:30 PM: COPAM Roundtable Group discussion of the past, present and future of COPAM. Bring your ideas!
Moderator: Stephanie Montgomery - Vice President COPAM and Director of Revenue Cycle for OhioHealth 3:15 PM: Break 3:30 PM: Revenue Cycle Leadership Panel
Moderator: Nick Rhodes, Director of Finance at Nationwide Children's Hospital Toledo, Board Member COPAM Girish Dighe - System Vice President of Revenue Cycle at OhioHealth. Girish earned his Doctor of Pharmacy degree from Campbell University College of Pharmacy and Health Sciences and completed a Master of Science in Health System Pharmacy Administration at The Ohio State University with combined residency training at OhioHealth Riverside Methodist Hospital in Columbus, Ohio. In his current role, Girish oversees all lines of business for revenue cycle management and patient access across the enterprise. Previous professional experience includes various positions with the Diabetes Business Unit and Osteoporosis Division at Eli Lilly and Company. His professional affiliations include the Healthcare Financial Management Association, American Society of Health System Pharmacists, and Ohio Society of Health-System Pharmacists. He is an assistant professor at The Ohio State University College of Pharmacy - Pharmacy Practice. Additionally, he precepts pharmacy residents and students throughout the year from numerous colleges of pharmacy. Heather Welch – Senior Director Revenue Cycle at Firelands Health Heather joined Firelands Health as the senior director of revenue cycle in September 2023. She oversees patient accounting, patient access, health information management, recovery audit contractors and denials management, and financial counseling. She has worked in healthcare over 25 years and has a bachelor’s degree in health information management from the University of Cincinnati as well as an associate degree from BGSU Firelands in health information management. Heather is a Registered Health Information Administrator with American Health Information Management Association and a Certified in Healthcare Compliance. She has worked for a Lorain health system for 10 years in coding compliance and consulted for 15 years in revenue integrity. Julia McGraw, CMA, CPC, CMSCS – Administrative Director of Revenue Cycle at Southern Ohio Medical Center Julia started her career at Southern Ohio Medical Center in 1989 in clinical roles, left the organization for a time to pursue private practice management and returned to SOMC 17 years ago. Julia has held a variety of job titles during her tenure and has been in her current role of Administrative Director of Revenue Cycle for the past 6 years. She also serves Southern Ohio Medical Center as the Strategic Value Co-Chair for Finance, and is a Certified Medical Assistant, Certified Professional Coder and Certified Multi-Specialty Coding Specialist 4:30 PM: Door Prizes and Closing Remarks
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