Staying Ahead in Multifamily Housing: Compliance, Inspections, and Data Security

Managing affordable multifamily housing requires staying current on evolving compliance requirements, inspection standards, and data security practices. This seminar will cover key topics impacting the management and oversight of affordable housing, including average income, HUD’s new NSPIRE inspection standards, reporting requirements, and cybersecurity considerations for protecting resident data. Through expert presentations and practical insights, attendees will gain tools and knowledge to help navigate regulations and operational challenges.

IN-PERSON REGISTRATION

VIRTUAL REGISTRATION (Microsoft Teams Webinar)

Instructions for virtual attendees will be provided in a Teams confirmation once registration is complete.

SEMINAR AGENDA

9:00 AM - 9:30 AM Breakfast & Networking (for in-person attendees)

9:30 AM - 9:45 AM Welcome and introductions by Andy Boyle, Sr. Director, Asset Management, NH Housing

9:45 AM - 10:15 AM Presentation 1: HUD NSPIRE Inspection Standards
HUD’s National Standards for the Physical Inspection of Real Estate (NSPIRE) represent a shift in how properties are evaluated, focusing on health, safety, and functional conditions rather than cosmetic issues. The model prioritizes timely repairs, with life-threatening deficiencies requiring immediate attention. This session will provide an overview of NSPIRE requirements and offer perspectives from both the compliance and operational sides of property management.

Presenters: Rich Antoine, Inspector, NH Housing and Ted Cote, Property Manager, Stewart Property Management

10:15 AM - 10:45 AM Presentation 2: Cybersecurity in Housing Operations
In today’s digital environment, protecting sensitive information is more important than ever—especially for organizations that handle personal and financial data from residents. This session will provide a high-level overview of cybersecurity risks facing housing professionals and discuss practical strategies for safeguarding systems and preventing potential data breaches.

Presenter: Attorney Cameron Shilling, Chair of Cybersecurity and Privacy Group, McLane Middleton

10:45 - 11:00 AM Break

11:00 AM - 11:30 AM Presentation 3: Average Income: Compliance and Real-World Application
The average income minimum set-aside provides affordable housing developers with greater flexibility by expanding the range of income levels that can be served within a development, helping projects remain financially viable while serving a broader community. While the concept offers important benefits, administering Average Income can present compliance challenges. This session will explore how Average Income works in practice, including recent IRS guidance and real-world insights from professionals who are implementing it in their developments.

Presenters: Marie Poole, SVP, Property Management, Easterseals NH & VT and Chris Schleyer, Principal, Elm Grove Properties
Moderator: Melanie Toscano, Portfolio Manager, LIHTC, NH Housing

11:30 AM - 12:00 PM Presentation 4: Compliance Reporting & XML Data Submissions
Affordable housing programs require detailed reporting to ensure compliance with federal and state regulations. New Hampshire Housing and the Internal Revenue Service require both compliance certifications and XML data submissions for resident or entity information. This session will walk through the purpose of these requirements and provide practical guidance on how to successfully complete and submit the necessary data.

Presenters: Bethany Grogg, Business Analyst, Ginny Larkin, Manager, Multifamily Program Compliance, Melanie Toscano, Portfolio Manager, LIHTC, and Nina Lotman, Portfolio Manager, PBCA from NH Housing

12:00 PM - 1:00 PM Networking Lunch (for in-person attendees)

MEET THE SPEAKERS

Rich Antoine, NH Housing

Rich Antoine is a Multifamily Housing Inspector at New Hampshire Housing, where he conducts inspections across the state to support HUD compliance. He holds multiple INSPIRE training certifications and provides technical assistance to property partners and Asset Management staff.

Ted Cote, Stewart Property Management

Ted Cote is a 35-year veteran of Stewart Property Management, where he began his career in maintenance and developed a deep understanding of property operations. His expertise spans HVAC, carpentry, electrical, plumbing, and all aspects of general maintenance.

Attorney Cameron Shilling, McLane Middleton

Cameron Shilling is a director in his firm’s Litigation Department and chairs its Cybersecurity and Privacy Group. With more than 20 years of experience, he advises clients on data security, privacy, and complex commercial litigation matters. His work includes guiding organizations on regulatory compliance, risk management, and responding to data breaches and technology-related disputes.

Marie Poole, Easterseals NH and VT

Marie Poole has spent the past 40 years dedicated to the management and development of affordable housing in New Hampshire. She is the Senior Vice President of Property Management for Easterseals NH and VT, where she oversees property and facilities management across a diverse portfolio, including supportive and affordable housing, residential and treatment facilities, and community-based services.

Chris Schleyer, Elm Grove Companies

Chris serves as Principal and Head of Property Management at Elm Grove Companies, where he oversees the day-to-day operations of the property management and affordable compliance teams. He is a key member of the leadership team, helping guide the company's growth and strategic direction. Chris graduated magna cum laude from Florida Atlantic University.

Melanie Toscano, NH Housing

Melanie Toscano is a Portfolio Manager at New Hampshire Housing, where she manages compliance for the Low-Income Housing Tax Credit (LIHTC) program. Her work includes reviewing and submitting IRS Form 8823 and evaluating management experience for developer applications during the LIHTC allocation process.

Nina Lotman, NH Housing

Nina Lotman is a Portfolio Manager at New Hampshire Housing, where she manages compliance for HUD’s Performance-Based Contract Administration (PBCA) program and 811 Project Rental Assistance (PRA) programs. Her work includes overseeing management and occupancy reviews, rent adjustments, and contract renewals.

Bethany Grogg, NH Housing

Bethany Grogg serves as a Business Analyst at New Hampshire Housing, where she focuses on improving and maintaining systems that support operations and security. Her work includes managing and supporting HDS and other organizational software, leading projects, and advancing data analysis and process improvements. She collaborates closely with staff and external partners to enhance system performance and efficiency.

Virginia Larkin, NH Housing

Virginia Larkin is Manager of Multifamily Program Compliance at New Hampshire Housing, where she oversees compliance for programs including HOME, HOME-ARP, the Housing Trust Fund, tax-exempt bonds, and Risk Sharing. Her work includes quality control, regulatory oversight, and providing technical guidance to staff and partners.

THANK YOU TO OUR SPONSORS

New Hampshire Housing | PO Box 5087 | Manchester, NH 03108 US

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