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12th Annual Communication, Apology and Resolution (CARe) Forum

Agenda

Light breakfast will be served during check-in, which begins at 9 a.m. The program starts at 9:30 a.m.


Welcome • Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety

Introduction to CARe and recent developments • Melinda Van Niel, M.B.A., CARe Program Director

Keynote – When things go wrong: Building systems for compassion & care • Leilani Schweitzer, Co-Founder, Comms Corp

CARe case simulation and discussion panel • Moderated by Barbara Fain, J.D., M.P.P.

Subject panel – What to do in the gray zone: When causation isn't clear • Moderated by Melinda Van Niel, M.B.A.

Q&A panel • CARe site members answer audience questions about the CARe process

Closing remarks • Peter Smulowitz, M.D., Chief Medical Officer, Milford Regional Medical Center


After the program, there will be complimentary lunch for those attending in person. Tables will be set up for eating and networking. Please let us know if you have dietary restrictions.


Details and registration

Betsy Lehman Center
501 Boylston St, Boston, MA 02116
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Friday, November 6, 2026
09:30am - 12:30pm

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To register for the online event, click here.


Continuing education


Accreditation Statement: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Betsy Lehman Center. The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.


AMA Credit Designation Statement: The Massachusetts Medical Society designates this live activity for a maximum of 2.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.
 
 
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Communication, Apology and Resolution (CARe) is a model for more quickly, fairly, and compassionately meeting the needs of patients who have been harmed during procedures or treatments.


For more information, visit BetsyLehmanCenterMA.gov/CARe or contact Melinda Van Niel, CARe Program Director, at Melinda.VanNiel@BetsyLehmanCenterMA.gov

The Betsy Lehman Center | 501 Boylston Street | Boston, MA 02116 US

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