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Customer Service Academy

TOPICS COVERED IN THIS TRAINING WILL BE

Customer Service Focus, Goal Setting & Expectations

Communication, Telephone Techniques & Difficult Customers

Problem Solving, Dealing with Conflict & Approach

RESCHEDULED TO MAY 2024

May 22, 29 & June 5

 1:00 PM - 5:00 PM


Fee: $269*

*Qualifying companies can send employees for a discounted rate of $119 - for 3-days of training through the Employment Training Program (ETP) funded by the Employment Training Tax. Program Information...

Herndon Campus @ Clovis Community College

390 W Fir Ave, Bldg A Room 210, Clovis, CA 93611

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Instructor

Brandon Moody


Understand the most important qualities that all customers desire

Learn to communicate effectively in person and on the telephone

Learn how to deal with conflict and difficult customers

Learn how to become a skilled problem solver


CUSTOMER SERVICE FOCUS, GOAL SETTING, & EXPECTATIONS

This workshop will define customer service and introduce you to the six elements of customer service. You will learn the critical areas where customers have expectations. You will look at setting short- and long-term goals related to your employment. Additionally, you will think about what your organization expects of you and how those standards line up with customer expectations. 

COMMUNICATION, TELEPHONE TECHNIQUES, & DIFFICULT CUSTOMERS 

This workshop will introduce the key communication skills needed for in-person and telephone interactions. During the session, students will learn to handle difficult callers and work in groups to further develop skill sets. This session will also include learning how to approach unexpected challenges and successfully work with difficult people. 

PROBLEM SOLVING, DEALING WITH CONFLICT, & APPROACH 

In this workshop, you will develop a plan for solving customer service problems and learn how to turn unhappy customers around. You will examine multiple ways of dealing with conflict in the work environment. You will then learn how to measure and reinforce your success on the job. The session will finish with some quick and easy ways to de-stress in the workplace. 

Contact

Celia Zamora

[email protected]

559-243-7534