Essential Management Skills

in the Public-Sector

Certificate Program

Elko - July 2026

This four-session program has been developed specifically for managers and supervisors to assist them in learning to build credibility through effective communication, time management, and performance management skills.  Whether in the trenches, or just starting to manage others, this program provides a wealth of ideas, techniques, and knowledge to help manage people and projects effectively.  This is an invaluable opportunity for participants to learn proven techniques to make them effective leaders in their organizations.

Participants will need to be available to attend all four sessions.  Completion of all sessions is required to earn a certificate.  Participants will receive a comprehensive training manual that can be used during and after the course.

Program Agenda

Session 1: The Foundation of Effective Management

• Communication Styles
• Leadership Styles
• Time Management
• Meeting Management

Session 2: Be Part of Organizational Effectiveness

• Ethics
• Buddy to Boss
• Review of the Nine Legal Landmines
• Job Descriptions
• Discrimination/Harassment
• Drugs & Alcohol in the Workplace
• Employee Assistance Program
• Workers' Compensation

Session 3: Preparing to Effectively Manage Others

• Identify benefits prescribed by ADA and FMLA
• Interaction between ADA, FMLA, and Workers' Compensation
• FLSA Basics
• Recruitment Plans
• Job Announcements
• Conducting Interviews
• Background Checks
• Essential Components of Job Offer Letters

Session 4: Managing & Leading Others to Success

• Documentation
• Setting Expectations
• Monitoring/Coaching
• Evaluating Performance
• Steps of Coaching & Progressive Discipline 
• Change Management
• Conflict Management